First, it was a terribly snowy day. My family and I were stuck in traffic and were very late to our appointments; however, our stylist (Makela) managed to work both of us in and get us taken care of. She did it just because she's good at her job, and we really appreciated it!
Second, she did an excellent job, as all stylists have done when I get there. She asked for what I wanted and delivered. I am happy with my hair cut, and I will definitely be back.