91.5% would refer friends and family to us

4 stars Verified customer

Kelly is excellent, however I was surprised since my last visit (I go on a regular basis) that there was a price increase. I also asked to schedule a gloss hair treatment and was told I could only purchase in conjunction with a color treatment. Seems so restrictive and not accommodating at all. I want to spend money but cannot select a treatment? Where is the customer service?

I don't find the rewards program enticing.... I would rather receive a discount or coupon for the salon vs products.

5 stars Customer since 2013

Jesse is fabulous! I have recommended our neighbor to experience Jesse professionalism. Glad to recommend.

5 stars Customer since 2008

Andy is the best!

1 stars Customer since 2012

I never had any problems with stylist but the "educator" who was there last Thursday needs to be educated for sure. She doesn't know anything about customer service. She had her child with her who was about 11 years old and child was charging customers for received services. So she did mine too when her mother passed my credit card to her. When I asked her how they can let the child run the credit cards, the "educator" stated that child is having fun. Besides that the "educator"

released her employees personal information explaining why they are not at work. Finally she refused to give me her name . She said that there is nothing I can do about my complains.I referred my 3 friends to them before. Not anymore!

5 stars Customer since 2005

I love my haircut and color with Tiffany!!! She always does a great job with my hard to manage hair!!

3 stars Verified customer

Purchased over 100.00 worth of product, salesgirl was somehow in a rush to ring my order and forgot to provide the pump for the large size Aveda shampoo I purchased. She did not offer tea or water to me as she did for the people checking in for haircuts, or ask me if I needed or wanted samples of any products to try.

I would rather purchase my product elsewhere.

Kriza Salon Spa | Sherman Oaks replied:

Thank you so much for your feedback.

We strive to make ever experience enjoyable.

We would love to hear more about your recent experience and invite you to contact us at 818.501.1444.

Best,

Kriza

5 stars Verified customer

Great Service! Great Staff! I couldn't be happier with my hair!

5 stars Customer since 2014

From the minute that you walk in, you are greeted by friendly staff. I also never had anyone pay that much attention to my hair as Jenna did. I would highly recommend her.

5 stars Verified customer

Superb service by Tiffany. Precision cut, talented colorist. Couldn't ask for a better stylist.

4 stars Verified customer

The staff is incredibly friendly and you get to indulge - scalp massage, hand rub, and aroma therapy are included in the haircut and various other hair treatments are available at minimal cost. The "spa" aspect makes the experience above average. The actual haircut and blow-dry are average.