The customer service is excellent. I really appreciate all the reminders they send me about my appointment (it's so easy to forget). I live about an hour and a half away from the salon so getting to the salon is no easy feat, that's why I appreciate all the things they do to make my experience at the salon a good one. The little things do matter - offering something to drink, checking in with the clients to see how they're doing, etc. Last but not least, my stylist is Chrys. He does amazing work and pays attention to detail. My hair has unique challenges and he takes his time to cut and color my hair with precision. His work is absolutely beautiful. I look forward to my next visit!