I haven't been coming to Aveda for very long, but I had a good experience at the Topanga location so I wanted to try out the Sherman Oaks location that is closer to my home. This appointment, I had to wait 20-25 minutes past my set appointment time to be seen. The stylist who did my hair was very nice and personable, I just didn't really like the fact that she had to leave early. My root touch up and color gloss was processing and she told me she had to leave, leaving another stylist to finish up. Overall, I still had a good experience and I really like Aveda products. It's just always a better experience if the stylist that starts with you is able to see everything through to the end, ultimately making you feel like you are a valued customer.