Upon entering your store, I was greeted by a woman offering me a cup of tea, which was very nice. What wasn't as nice is the comment she made after it, which was, "Obviously you're not here for hair products," with a big proud smile on her face. Here's the thing: I know I have a bald head. The entire world knows I have a bald head. Maybe I just got done with my cancer treatments. Maybe I had alopecia or alopecia areota. Maybe my hair just naturally fell out on its own. One of those previous maybes is what happened in my case. I have a strong ego and self-esteem, I have dealt with people's comments for the last 16 years since I was first sick and I lost my hair, so I let it go and went on looking at Aveda face products to purchase. I made my selection and then went to the counter, where this same woman stood with two other co-worker, and for the second time, she proudly stated, "I told him he obviously wasn't here for hair products," again, with a big smile on her face. Her two co-workers eyes went somewhat wide and it was slightly uncomfortable for a moment as I just smiled back at her and nodded and how completely oblivious she was to how inappropriate her comment was not just once, but twice. I could have said something, I could have even just left without finishing my purchase, but again, I'm a grown up and honestly, I felt sorry for her and her complete disassociation with common courtesy and human being etiquette. I finished my purchase and exited, joining my partner outside who asked, "What the hell was wrong with her?" FYI: I own a successful marketing company and I can tell you this person is not marketing you well. I don't want to see anyone fired or disciplined, I prefer that we as a society learn and grow together. Perhaps you'll share this with the entire staff of Kriza Salon Spa in Sherman Oaks so that can happen. Perhaps not. On my part, I'll be doing my shopping elsewhere.