91.2% would refer friends and family to us

5 stars Verified customer

Love my hair. Both stylists did a great job and I can't wait for my next appointment!

5 stars Customer since 2014

Really enjoyable experience. Great haircut, very relaxing environment.

2 stars Customer since 2014

Upon entering your store, I was greeted by a woman offering me a cup of tea, which was very nice. What wasn't as nice is the comment she made after it, which was, "Obviously you're not here for hair products," with a big proud smile on her face. Here's the thing: I know I have a bald head. The entire world knows I have a bald head. Maybe I just got done with my cancer treatments. Maybe I had alopecia or alopecia areota. Maybe my hair just naturally fell out on its own. One of those previous maybes is what happened in my case. I have a strong ego and self-esteem, I have dealt with people's comments for the last 16 years since I was first sick and I lost my hair, so I let it go and went on looking at Aveda face products to purchase. I made my selection and then went to the counter, where this same woman stood with two other co-worker, and for the second time, she proudly stated, "I told him he obviously wasn't here for hair products," again, with a big smile on her face. Her two co-workers eyes went somewhat wide and it was slightly uncomfortable for a moment as I just smiled back at her and nodded and how completely oblivious she was to how inappropriate her comment was not just once, but twice. I could have said something, I could have even just left without finishing my purchase, but again, I'm a grown up and honestly, I felt sorry for her and her complete disassociation with common courtesy and human being etiquette. I finished my purchase and exited, joining my partner outside who asked, "What the hell was wrong with her?" FYI: I own a successful marketing company and I can tell you this person is not marketing you well. I don't want to see anyone fired or disciplined, I prefer that we as a society learn and grow together. Perhaps you'll share this with the entire staff of Kriza Salon Spa in Sherman Oaks so that can happen. Perhaps not. On my part, I'll be doing my shopping elsewhere.

Kriza Salon Spa | Sherman Oaks replied:

Steve,

I would like to take a moment to apologize for your recent experience as it does not match the expectations we have for our employees. Thank you for sharing this with us so we can improve. Aveda Kriza-Sherman Oaks 818-501-1444

5 stars Customer since 2013

Wonderful results for hair color.

5 stars Customer since 2014

Chrys did such a wonderful job! I will definitely come back.

5 stars Customer since 2013

chris is great. i drive from West Adams to get my haircut by him.

5 stars Customer since 2004

The employee was very helpful and friendly. I found just what I needed for my hair.

5 stars Customer since 2014

I came in to the salon to lighten my hair from the red I normally have. I'm getting married in a little over a month so I was nervous about making a change so close to the wedding. Rita was my colorist and she was beyond amazing! I didn't know exactly how light I wanted to go, or how to go about it, and Rita was very patient and gave great advice! She assured me that we wouldn't start the process until I felt comfortable with what I wanted to do. In the end, I trusted her judgement and I couldn't be happier!!! This was the longest salon visit I've ever had, over 5 hours!, but Rita stayed with me the whole time (even after the time she was scheduled to go home) to make sure that everything came out perfect. I would highly recommend Rita to anyone planning to visit the salon. She is so nice, funny, and accommodating. I can't wait to visit the salon again for my final touch up before the wedding in a few weeks! Thanks to Rita for making my 5hr visit truly enjoyable.

5 stars Customer since 2014

On my first visit my color came out perfect and the haircut , after discussing it in detail came out just as I asked for.. All of the staff were friendly and profession. I

5 stars Customer since 2014

The Best!

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100% would refer friends and family to us