From the moment we arrived until we left, the office personnel were friendly, reassuring, speaking to my child with respect and at her level. She was nervous and a little scared going in to get braces but was quickly put at ease and engaged in the process as she was being told, in terms she could understand, what was being done to her. This was the same experience at our initial consultation. She was spoken to directly and was given all the information on how to care for her teeth while wearing braces. Mom was there to listen and ask questions if my child couldn't ask the necessary questions herself. I encourage any parent that is looking for an ortho practice that really educates children and treats them like who they are, adults in the making, this is your place.