72.2% would refer friends and family to us

1 stars Verified customer

Stay clear of this place!!

I went there for the 99.00 brake special:

The first thing they do is remove your entire braking system then they bring you out to tell you the air filter needs replaced you need a transmission flush a brake fluid flush and a radiator flush.

Now the brakes are all bad you need new rotors calipers, shoes on the back and new back drums also new wheel cylinders.

Over $1200.00 estimate

I told them to put all my stuff back together and do the rear brake shoes and turn the drums they still charged me over $200.00

Just Brakes - #604 - Brandon replied:

Thank you for the feedback. Just Brakes strives for 100% customer satisfaction and appreciate feedback that will help us achieve that. At Just Brakes, our goal is to bring your car as close to new car safety specifications as possible, and will communicate the need for component repair or replacement before they become a safety issue, in accordance to MAP guidelines. We are sorry that you were not satisfied and would encourage you to contact our corporate office at 1(800) 445-7105 if you have any further questions. We look forward to serving you the Just Brakes way in the future.

4 stars Verified customer

You guys have always provided me with quality service.

Just Brakes - #604 - Brandon replied:

Thank you for the great feedback, Lenny! We're happy to hear from one of our loyal Just Brakes customers!

3 stars Verified customer

Was very pleased with the service was in and out in 30 minutes

Just Brakes - #604 - Brandon replied:

Thank you for the great feedback, Christine! We are happy to hear the crew at the Brandon store was able to get you taken care of so quickly!

5 stars Verified customer

The service that I received was more than I had expected. I had a great experience and have found a new home for my car repairs. The manager John and the mechanics were very informative and kept me updated on the work that was being performed. They have gained my trust as a new customer. Keep up the good work!!!

Just Brakes - #604 - Brandon replied:

Thank you for the great feedback! We are happy to hear the crew at the Brandon store exceeded your expectations!

4 stars Verified customer

Great service and live the price matching

Just Brakes - #604 - Brandon replied:

Thank you for the great feedback, Larry! We strive to make sure all of our customers are as satisfied as you!

2 stars Verified customer

Although Hery Santiago, the Asst. Mngr was very helpful and did a great job on my car - I almost didn''t have the repair work done there. I called the week before to get a quote for my brake job and spoke with the Manager, Todd. He gave me a very competitive quote which I wrote down in detail. The problem is that when I came in for my appt. he was not at the shop (even though I had been told he would be) and when Hery called him on the phone - he said he doesn't give detailed quotes over the phone and that he couldn't do the service for the price promised. After a minute - he remembered talking to me but not giving the price he had given. I later heard that I am not the first customer this has happened to! Hery was able to make some phone calls and bring the repairs in at the promised price. Todd's slick sales pitch over the phone should not be believed as he does not back up his quotes. Beware!

Just Brakes - #604 - Brandon replied:

We're sorry to hear of the miscommunication you experienced, and would like to find out what happened. Please contact our corporate office at 1-800-445-7105 to be connected with the local Market Director. Your feedback has been brought to the attention of the local Market Director. We look forward to serving you in the future.

1 stars Verified customer

overcharged. quoted me prices and gave me "free items" but magically new other items showed up on bill

Just Brakes - #604 - Brandon replied:

We're sorry to hear of the miscommunication you experienced, and would like to find out what happened. The Market Director has been informed of the situation and will be in touch with you. We look forward to serving you in the future.

5 stars Verified customer

Excellent service, service mgr went out of his way to help us find the best deal.

Just Brakes - #604 - Brandon replied:

Thank you for the great feedback! We are happy to hear the crew at the Brandon store exceeded your expectations!

5 stars Verified customer

I have just found a permanent mechanic home to take my car in for regular maintenance and all other services. Wonderful experience all around!

Just Brakes - #604 - Brandon replied:

Thank you for the great feedback! We strive to make sure all of our customers are as satisfied as you!

5 stars Verified customer

Very pleased with the service. Great attitudes, positive vibe all throughout. A bit long on the wait and needs a tv for some kind of entertainment. Definitely worth it!

Just Brakes - #604 - Brandon replied:

Thank you for the feedback. Just Brakes strives for 100% customer satisfaction and appreciate feedback that will help us achieve that goal. We understand your concern regarding limited amenities in our waiting room. Our goal is to keep our overhead costs low, so that we can pass those savings on to our customers. In the event that your repairs will take an extended amount of time, our service advisers are more than happy to give you a ride home while you wait. We hope to see you again and look forward to serving you the Just Brakes way in the future.

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