73.3% would refer friends and family to us

2 stars Verified customer

It was a bad experience. I was just there a couple months earlier and I loved the service. This time the sign read "new manager", I can only assume that's why it was bad. The guy at the desk didn't have any info about my last visit. I didn't know the exact mileage of my car but he told me I had to go and get it (in the pouring rain) before we could go any further. I was there for an oil change. I was told, just like before that it came with a tire rotation. My tires were not rotated. The last time I was in, I was told about all the recommended service that my car manufacturer suggested which was very helpful. This time I was told nothing. As a business owner myself, this was a very bad business move coming from a company who's slogan is "we really do care". Quite honestly, I don't see myself going back there.

Just Brakes - #604 - Brandon replied:

Thank you for the feedback. Just Brakes strives for 100% customer satisfaction and appreciate feedback that will help us achieve that. We are sorry that you were not satisfied and would encourage you to contact our corporate office at 1(800) 445-7105 to be connected with the Florida Market Director. We hope that our past service and promise to correct these issues will allow us the opportunity to earn back your business in the future.

5 stars Verified customer

After wasting 8.5 at the dealership with no device and solution I went to just brakes as I have driven past it servers times. I went in and spoke to Payton, he was incredible and on point. Him and his team were able to see the problem tell me a solution and get it fixed all in one trip. Payton is one hell of a team lead and I hope that's the same way he carries out the culture in the garage. We talked sports and got my issue resolved. I'll be back with the wife's car.

Just Brakes - #604 - Brandon replied:

Thank you for the great feedback, Mathew! We look forward to serving you the Just Brakes way again in the future!

5 stars Verified customer

Event was as explained had plenty of subs, chips and drinks for customers. Technician did a fine job on oil and filter change, he also performed a tire rotation which was due. Would definitely return to shop for additional deals offered if I needed them. Satisfied client CBN......

Just Brakes - #604 - Brandon replied:

Thank you for the great feedback, Charles! We look forward to serving you the Just Brakes way again in the future!

5 stars Verified customer

The manager was very friendly and provided me with information pertaining to the upkeep of my vehicle. It was one of the fastest oil change and service point check I've received in a long time. I'll be sure to visit again for any of my vehicle service needs.

Just Brakes - #604 - Brandon replied:

Thank you for the wonderful feedback! We look forward to serving you the Just Brakes way again in the future!

5 stars Verified customer

Was able to get in with a time frame appointment that worked for me. Manager gave me options about possible repairs along side his recommendations. Did not feel pressured, felt good about the cost of my repairs and was out of the shop by the time quoted me. Very pleased with how my car is driving.

Just Brakes - #604 - Brandon replied:

Thank you for the great feedback! We strive to make sure all of our customers are as satisfied as you!

4 stars Verified customer

Very good service

Just Brakes - #604 - Brandon replied:

Thank you for the wonderful feedback, Charles!

1 stars Verified customer

Stay clear of this place!!

I went there for the 99.00 brake special:

The first thing they do is remove your entire braking system then they bring you out to tell you the air filter needs replaced you need a transmission flush a brake fluid flush and a radiator flush.

Now the brakes are all bad you need new rotors calipers, shoes on the back and new back drums also new wheel cylinders.

Over $1200.00 estimate

I told them to put all my stuff back together and do the rear brake shoes and turn the drums they still charged me over $200.00

Just Brakes - #604 - Brandon replied:

Thank you for the feedback. Just Brakes strives for 100% customer satisfaction and appreciate feedback that will help us achieve that. At Just Brakes, our goal is to bring your car as close to new car safety specifications as possible, and will communicate the need for component repair or replacement before they become a safety issue, in accordance to MAP guidelines. We are sorry that you were not satisfied and would encourage you to contact our corporate office at 1(800) 445-7105 if you have any further questions. We look forward to serving you the Just Brakes way in the future.

4 stars Verified customer

You guys have always provided me with quality service.

Just Brakes - #604 - Brandon replied:

Thank you for the great feedback, Lenny! We're happy to hear from one of our loyal Just Brakes customers!

3 stars Verified customer

Was very pleased with the service was in and out in 30 minutes

Just Brakes - #604 - Brandon replied:

Thank you for the great feedback, Christine! We are happy to hear the crew at the Brandon store was able to get you taken care of so quickly!

5 stars Verified customer

The service that I received was more than I had expected. I had a great experience and have found a new home for my car repairs. The manager John and the mechanics were very informative and kept me updated on the work that was being performed. They have gained my trust as a new customer. Keep up the good work!!!

Just Brakes - #604 - Brandon replied:

Thank you for the great feedback! We are happy to hear the crew at the Brandon store exceeded your expectations!

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