I've had 2 hair appointments with Lori, and she does an excellent job. She is very professional and attentive, and she listens to me when I explain what I am looking for in a hairstyle, as well as the challenges I have with my hair. She checks to make sure she understands what I'm asking her to do. She is very knowledgeable about hair, and explains things to me clearly about how to style my hair. She also gives excellent shoulder, head and hand massages!