I have now had two incidents with this greulichs. One, they left my oil screw off and oil poored out of my car. Second, they said they rotated my tires and they did not, so went back in and told them because we had marked the tires and could see it was not done.
When the customer came to pick up their car he asked if when we rotate tires if we rotate from front to rear, I replied yes we do and he said it was not done, I apologized and explained it was my fault I did not instruct the techs to rotate his tires, I immediately apologized and told them I would get their car in right away and perform their free tire rotation, It was done in less than 10 minutes and never once did we tell them it was done when it was not. As far as the oil drain plug left off I'm not aware of any instances of leaving an oil drain plug off. We always strive to perform our best in customer satisfaction and honesty and we pride ourselves on getting the job done and done right, We missed the free rotate but never told them it was done when it was not.