I just moved to Chicago and Gordon was very highly recommended to me. It is a beautiful salon, with lovely people and amazing products. However, I received the choppiest, most uneven and embarrassing haircut of my life. I went in twice; mostly for a just a bang trim the first time, and for damage control the next day. I'm so sad to report I will never return, because their overall ambience and customer service is phenomenal. But my hair looks as if I tried to cut it all off myself in the dark. I've never been this upset or horrified with a haircut before, and while I know there are much bigger issues in life, it's still quite a disappointment.