The only reason I continue to go to this office is because of Dr Shofnos, who has been my dentist for over 13 years and also for the cleanings. Since this office has changed from a private practice to Gentle Dental, there is a DEFINATE feel to the office as far as the front desk goes, which afterall, is where a patient gets their first impression. The women who run the front check in and check out are very impersonal and border line rude at times. Remember, it's not what you say, it's how you say it. I would recommend some customer service training and also a reminder to these women that without people walking thru that front door, they would not have a job. Tammy is great and even though almost all the hygenists I have had there have left (hint-hint) I will continue to come until I decide to follow Dr Toral who left and was one of the best dentists I have ever had!
Gentle Dental of Cooper City replied:
We are sorry you had a bad experience at our front desk is usually very friendly. We will work to improve. We look forward to giving you a VIP experience at your next visit.
Thank you for your feedback