3307 E Lincoln Highway
Thorndale, PA 19372

Mon: 8:00AM - 5:00PM

Tue - Thu: 8:00AM - 7:00PM

Fri: 8:00AM - 4:00PM

Sat: 8:00AM - 2:00PM

Sun: Closed

90.0% would refer friends and family to us

4 stars Customer since 2005

Dr. In is very gentle, however, the morning after my root canal, most of the fill in material had fallen out.

5 stars Customer since 2009

I love Dr. In, he makes everything so painless and quick. He is very professional and I trust his work.

5 stars Customer since 2014

Front desk girl always knows my name :-) everyone is so nice and everything is quick and easy!

5 stars Verified customer

Fantastic service! I was in for a cavity fill. Quick, thorough and mostly pain free! :)

3 stars Verified customer

The dentist needs to arrive in the morning before his patients arrive. Patients should not be pilling up in the waiting room because of the dentist is late. This happens often at this office. Also, the wait times are horrendous at this office, easily over an hour. I have never had an appointment start on time and have been made to wait excessively more times than not. I understand the dentist lives far from the office, but he needs to get up earlier then or move closer. I would write negative review over 1 late appointment, this has occurred too often.

The dentist himself is very professional and conscientious. He genuinely seems to care about his patients and is thoughtful of the expense of procedures when making recommendations for care. He works quickly and concisely. I would highly recommend him personally if it were not for the offices inability to accurately schedule the day so as to minimize patient wait times.

Gentle Dental Thorndale replied:

We pride ourselves in great customer service. We apologize for your delayed appointment time and appreciate your feedback. Your time and opinion are very valuable to us. Due to the anonymous review we cannot contact you to discuss your visit with us so we urge you to call us so we may do so.

5 stars Customer since 2014

I really enjoyed the visits I have had already very friendly staff for the most part and my dentist was great I just hated the amount of pain I was in during my extraction I almost couldn't take it anymore I thought he would maybe stop to give me a breather but next time I ever need a extraction I'm going to sleep lol thanks so much :-) can't wait to come back I'm usually just scared of the shots but the pink numbing stuff is definitely super amazing :-)

5 stars Verified customer

Everyone was very nice. I never felt any pain. Everything was explained to me in detail. My nervousness completely melted away.

5 stars Customer since 2014

I am a self confessed scaredy cat when it comes to the dentist. I have a difficult time calling to make an appointment. I have Never felt more comfortable than with this office. Dr In is patient, understanding and most importantly GENTLE! I am so pleased I have found them, I almost can't wait to go back.

5 stars Verified customer

Great front desk girls very polite the girls assisting are very informative and the dentist was quick an sufficient

2 stars Verified customer

The dentist and the dental assistant are first rate. One needs only get past people at the front desk. What is important for any prospective patient to know and remember is that regardless of any insurance that you have---I have two very good policies---payment from you will be demanded before you can receive medical services. Depending on which of the two people at the desk is there,you may or may not be given a claim form to present to your insurers for reimbursement. If you are especially lucky that day, you may be given a receipt. I will not hypothesize as to why these are their standards and practices---possibly because they had unpleasant experiences in the past with some patients. Nevertheless, be forewarned!

Gentle Dental Thorndale replied:

Due to the anonymous response, we are unable to contact you but would be very happy to speak to you about your concerns regarding your visit to the office.  We want every visit to be a positive experience and every experience to be better than the one before. We urge you to call our office manager and give us the opportunity to earn back your trust.

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