My first visit to the office was not pleasant. There was an unecessarily long wait to be seen, while in the chair, and after each service was performed with no one communicating what was calling the delay. I was so bothered that I was considering looking for a new office. I did return for my first of two deep cleaning and was pleasantly surprised. Your hygenist was very pleasant, apologized immediately for the slight delay, and provided excellent care. I haven't been to the dentist in years, and feared having a cleaning. She was gentle, she talked and comforted me thru the entire procedure. She made a recommendation for a sensitive area of my teeth, and she was highly professional, even with a very rude patient who interrupted the care she was giving me. I have to return on the 26th to have the rest of my deep cleaning and it's because of her that I am not fearful of returning. I should also mention, the two receptionist were very friendly and informative as well. I am very pleased with the service and care I received.