81.7% would refer friends and family to us

5 stars Customer since 2013

Staff was friendly and professional

5 stars Customer since 2000

Thank You for the service and care I received . Your office was always comfortable and friendly.

Good luck to you in your new office.

Happy Holidays

Marilyn

2 stars Verified customer

Not enough dentists on site causing a long wait once you are called back. They refuse to do additional work until they get a preauth/predetermination in which they still aren't consistent with what coinsurance to charge; I always seem to be billed more than what my EOB shows but no one says I have overpaid. If my insurance covers something at 80% and the EOB shows the 20% I owe I don't understand why this office charges more all the time. I always have to pay out of pocket for something even when its a regular checkup. I have been with this office for a very long time and I am seriously thinking of going elsewhere.....things seem to just be going downhill. This office really needs to be revamped.

Gentle Dental Tabor Road replied:

It is unfortunate that your comments were submitted anonymously leaving us no way to contact you to address your concerns. We urge you to contact us so we can discuss your specific situation.

4 stars Verified customer

I found staff helpful supportive & polite.. However there should more upfftont discussion on fees required. FMu fist visit was 3x more than I was told. $49 turned into $150. I know dentist is expensive. It would havre been better to know ahead of time. When I get insurance I'll go back.

5 stars Customer since 2014

My first visit to the office was not pleasant. There was an unecessarily long wait to be seen, while in the chair, and after each service was performed with no one communicating what was calling the delay. I was so bothered that I was considering looking for a new office. I did return for my first of two deep cleaning and was pleasantly surprised. Your hygenist was very pleasant, apologized immediately for the slight delay, and provided excellent care. I haven't been to the dentist in years, and feared having a cleaning. She was gentle, she talked and comforted me thru the entire procedure. She made a recommendation for a sensitive area of my teeth, and she was highly professional, even with a very rude patient who interrupted the care she was giving me. I have to return on the 26th to have the rest of my deep cleaning and it's because of her that I am not fearful of returning. I should also mention, the two receptionist were very friendly and informative as well. I am very pleased with the service and care I received.

3 stars Verified customer

The first doctor that cleaned my teeth was very kind and considerate but the rest of the people that I came in contact with was okay because of a little misunderstanding about payment with one of the persons that helped me.

5 stars Customer since 2014

Was a great experience. Ms Denise wss the grestest!!! Cant wait to come back for my next visit. Staff was very helpful. Again thank you to ms denise, u rock

5 stars Customer since 2014

Thank you so much for the excellent and professional service you have provided to me. I intend to have my whole family to be enrolled at your clinic.

4 stars Customer since 2014

I was treated very well. I didn t mind getting a deep cleaning. I will come back.

3 stars Customer since 2012

The service was very good.