It can get busy here and at times you may have to wait, but I also know that tons of people show up late making the delay. Nevertheless, the staff are kind and always have a smile. They hear and answer all my questions. More importantly, they care. Prime example: it's cold in the back and I was wearing a dress and shivering, my hygienist came and brought me a blanket. Little actions like that say so much more than any review could.