I will not be coming back to GMS Sugar Land. The staff managing the oral surgeon's schedule and quotes with insurance is completely unprofessional. I didn't receive the "final quote" until the day before my consultation and scheduled surgery day. Not only was this person rude and dismissive, her phone etiquette is horrendous.
The "quote" was grossly unjust and overstated. It is not mandatory to have bone grafts for wisdom teeth removal, especially someone as young as 26 and the oral surgeon stated she would not perform the surgery without doing so. This tactic is just a ploy to gauge customers.
This horrible customer service prompted me to call several other local dentists. Every single one of them gave superior customer service compared to GMS. I've already had another consultation with Lake Pointe Dental and i'm so incredibly happy with my decision to choose Dr. Hoffman to perform my surgery. Not only did he address my concerns, his staff worked with me and went above and beyond to accommodate my schedule and situation. They worked with the insurance companies to ensure i didn't overpay anything.
I'm assuming GMS is just booming with business if they feel the need to be rude to patients so much so that they are leaving and going to their competitors. I'm also taking my general dentist needs to Anderson Dental after 4 years of being a GMS patient due to my recent experience. I had never had a problem before and actually enjoyed the visits when Dr. Hassid was the practicing dentist.
Now, I would never recommend any of my friends or family to GMS.