The massage was enjoyable, but the atmosphere has greatly declined. Most of the "secure" lockers are broken, I wasn't offered water during my visit, the lounge where we wait was dirty, and no longer offers a chocolate fountain, information cards were stained and unable to be marked on, additional "free" services were not offered. Overall a very disappointing experience compared to past visits.
We are sorry the atmosphere did not meet our usually high standards. The chocolate fountain had been sent away as a part of it's regular maintenance, but we are pleased to say it is back in place now. We appreciate your feedback and hope you will give us the opportunity to ensure future visits do not disappoint.