96.4% would refer friends and family to us

5 stars Customer since 2014

Always friendly, efficient and professional!!

5 stars Customer since 2011

I have been going to Family Tire & Auto since first opened and have never been dissatisfied with the customer service nor service to my vehicles. Always a professional experience, clean restroom and waiting area. I'll be back!

5 stars Customer since 2011

Best auto service in New Bern.

3 stars Customer since 2011

The service was good and the waiting area is nice however the time to rotate tires with an appointment took to long 1 hour.

5 stars Customer since 2014

very satisfied with their service on my vehicle.

Family Tire & Auto Service -New Bern replied:

Hello Mr. Pippin,

Thank you for the nice comments about your recent visit to Family Tire, we are pleased that you were satisfied with our service. We look forward to seeing you next time.

Family Tire

4 stars Customer since 2013

Treats everyone great! Gives good advice, lets you know what needs to be done and how soon other things will need to be addressed.

4 stars Verified customer

They did a fine job.

5 stars Verified customer

Great experience. They saved me over $16 on a single oil change from the dealership.

1 stars Customer since 2011

I was very disappointed in your service when you charged me $85 for diagnosing that I needed front wheel bearings when that is exactly what I told you was needed.

Family Tire & Auto Service -New Bern replied:

Mr. King, If you came in and told us that your vehicle needed wheel bearings I agree you should have not been charged diagnostic time. I will send you a check to reimburse you for the diagnostic labor you were charged.

My apologies.

Dave

Family Tire

5 stars Customer since 2014

Had an 8:30 appt, arrived early for an oil change and tire rotation. Took me in promptly, done by 9:00. Another great job by staff and enjoyed the lounge and Fox News. Friendly professional staff. Keep up the good work.

Family Tire & Auto Service -New Bern replied:

Hello Mr. Meyer,

I'm glad your recent visit to Family Tire was a positive one.

We look forward to seeing you next time, thanks for your business.

Family Tire

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