96.5% would refer friends and family to us

5 stars Customer since 2011

Always courteous and efficient

5 stars Customer since 2012

Excellent Service. Honest. Very comfortable waiting area with snacks!

5 stars Customer since 2011

Always a pleasurable experience with Family Tire. Clean and comfortable waiting area, clean restroom, knowledgeable customer service staff. Very professional operation!

5 stars Verified customer

Always friendly, courteous and knowledgable .

4 stars Customer since 2011

I came to Family Tire to have my car inspected and the tires rotated after having my oil changed

at the dealership. The tech at the dealer had found that one of the battery terminals was loose,

so he removed it, cleaned the terminal and replaced it. Unknown to me was that that procedure

wiped out the memory in a number of devices including the oxygen sensors, making the car

ineligible for inspection. It took me 3 days of driving with returns to Family Tire each time before

the sensors were working again. Each time the customer service rep was very helpful in testing

the car. He was, indeed, a credit to the business. Thanks for the help.

5 stars Customer since 2011

Great service at a reasonably price.

1 stars Customer since 2013

Your manager, Greg, needs to learn how to talk to people. I felt like he was talking down to me like I was an idiot. I do not allow anyone to belittle in that fashion. Mr Chris in the other hand was as nice as nice could be. Maybe you should promote him to manager and fire Greg

5 stars Customer since 2011

The staff was very friendly and honest. I felt very comfortable and at home while waiting. I definitely would recommend your business to friends.

5 stars Customer since 2013

Helpful and honest. I will definitely be back.

5 stars Customer since 2011

Excellent, as always.

Family Tire & Auto Service -New Bern replied:

Hello Regina,

I'm glad you received excellent service on your recent visit. We appreciate your business very much!

Family Tire

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