96.5% would refer friends and family to us

2 stars Customer since 2011

Not happy

When I went to go pick up my vehicle the battery was discharged and they told me to run it for a few minutes and then I would be fine later that evening my vehicle wouldn't turn on with the battery completely discharged I call them to come pick up your vehicle Because something wasn't right and they came to pick up the vehicle and they tell the battery is no good that I need to get a new battery after not having any issues whatsoever with my battery until I took it to Family Tire

1 stars Customer since 2011

Had 3 pm apt. Took 45 min to bring truck in. Was getting two tires, oil change, radiator flush, (added wjpers). They did tires first, then had to run & heat it up again to do oil change (they forgot to enter request) & radiator flush. Then alignment was checked. Poor planing and communication. Wasted my whole day. Probably check out a different shop next time!

3 stars Customer since 2014

Friendly service , but other places have vacumed , and offered free wash .

5 stars Customer since 2011

You keep a clean and comfortable waiting area and have a friendly and trustworthy staff, except for the "off with their heads" guy who is my ISIS neighbor (just kidding).

5 stars Customer since 2014

I'm a first time customer at Family Tire & Auto Services and I had a great experience. Great lounge area with complimentary snacks, drinks, and Wi-Fi.

5 stars Customer since 2011

GOOD, & FRIENDLY SERVICE

Family Tire & Auto Service -New Bern replied:

Hello Mr. Beall,

You are a very good customer and we appreciate your business. See you soon!

Family Tire

5 stars Verified customer

Great service non scheduled.

4 stars Customer since 2013

Great experience! They quickly fixed my tire. Clean and inviting business. The only drawback was they did not put my spare back. The staff especially, Chris was friendly and professional.

Family Tire & Auto Service -New Bern replied:

Hello Regina,

I'm glad that you had a good experience overall on your recent visit. However, it is our policy to inflate your spare and return it to the proper location after a tire repair so I am disappointed that we did not finish the job properly. I will be sending you a complimentary oil change to make up for the inconvenience. Thank you for your business.

Dave - Family Tire

5 stars Customer since 2011

Very good and friendly service.

Family Tire & Auto Service -New Bern replied:

Hi Noah, Thank you for your nice comments. You are a very good customer and we look forward to seeing you next time.

Family Tire

5 stars Customer since 2011

Both boys who waited on me were very nice and professional which is what you want.

Family Tire & Auto Service -New Bern replied:

Mr. & Mrs. Gilbert,

We are so pleased that you had a positive experience on your recent visit. Thanks you for your business!

Family Tire

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