96.5% would refer friends and family to us

5 stars Customer since 2011

Had quick service for a walk-in situation; fast and friendly!

4 stars Customer since 2011

I really like coming here they explain everything to me and are friendly. Last night's visit took longer than I anticipated so I was put behind but that wasn't anyone's fault.

4 stars Customer since 2014

Continues great quality

2 stars Customer since 2011

Not happy

When I went to go pick up my vehicle the battery was discharged and they told me to run it for a few minutes and then I would be fine later that evening my vehicle wouldn't turn on with the battery completely discharged I call them to come pick up your vehicle Because something wasn't right and they came to pick up the vehicle and they tell the battery is no good that I need to get a new battery after not having any issues whatsoever with my battery until I took it to Family Tire

3 stars Customer since 2014

Friendly service , but other places have vacumed , and offered free wash .

5 stars Customer since 2011

You keep a clean and comfortable waiting area and have a friendly and trustworthy staff, except for the "off with their heads" guy who is my ISIS neighbor (just kidding).

5 stars Customer since 2014

I'm a first time customer at Family Tire & Auto Services and I had a great experience. Great lounge area with complimentary snacks, drinks, and Wi-Fi.

5 stars Customer since 2014

Great service, friendly staff! Thanks for making sure my truck is ready to battle a long road trip!

Family Tire & Auto Service -New Bern replied:

Hello Nicky,

I'm glad we were able to help you prepare for your road trip. Be safe and we will see you next time around.

Family Tire

5 stars Customer since 2011

GOOD, & FRIENDLY SERVICE

Family Tire & Auto Service -New Bern replied:

Hello Mr. Beall,

You are a very good customer and we appreciate your business. See you soon!

Family Tire

5 stars Verified customer

Great service non scheduled.

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