96.4% would refer friends and family to us

3 stars Verified customer

Customer service reps are courteous and polite. Waiting area is outstanding. Prices are comparable with competitors. Speed of service is much slower than desired. One hour wait for oil change and tire rotation is too long. Otherwise I'd use your garage for all my service needs.

5 stars Customer since 2011

Good service and friendly staff.

Family Tire & Auto Service -New Bern replied:

Hi Penny,

Thanks for the nice comments, we appreciate your business!

Family Tire

5 stars Customer since 2011

Always prompt (as scheduled) , and quick, with excellent workmanship, friendly employees, who could also explain exactly what work had to be or was done. We will continue to bring our vehicles to Family Tire, and not the dealer (if possible) , for service and repairs. FPS

Family Tire & Auto Service -New Bern replied:

Hello Mr. & Mrs Schulz,

You have been very good customers for a long time and we really appreciate your business. Let us know if there is ever anything we can do for you.....see you next time.

Family Tire

5 stars Verified customer

I was visiting from out of state and had a flat tire. Family Tire was very courteous, had the car available the next day. The experience couldn't have been better.

5 stars Verified customer

Easy to make convenient appointment. Service advisor kept me informed, and work was completed on time. Tire replaced under road hazard warranty with no issues with only cost being purchase of road hazard insurance for the new tire.

5 stars Customer since 2013

As always, the service and staff were excellent!

Family Tire & Auto Service -New Bern replied:

Hello Mr. Ciesielski,

Thanks for the positive feedback about your recent visit to Family Tire. We appreciate your business!

Family Tire

3 stars Verified customer

Did a great job correcting a mistake, that could have been dangerous.

5 stars Customer since 2014

Prompt, courteous and a great waiting area. Your website needs work, I never received an email response to my requests for an appointment. I had to call and set it.

Family Tire & Auto Service -New Bern replied:

Hi Rick,

I'm glad you were satisfied with your recent visit, we appreciate your business.

I also appreciate your comments about the problem scheduling your appointment on line, we are looking into that process to see where the disconnect is.

Thanks again, Family Tire

5 stars Customer since 2011

I tell Everyone about Family Tire! The courtesy and professionalism are awesome. The waiting area feels like I'm in my living room with TV, WiFi, snacks and soft drinks (Free too!). I have never been to an establishment this well run and organized.

Family Tire & Auto Service -New Bern replied:

Hello Stephen,

We are very proud of our business and it makes us feel great to hear your positive feedback. Let us know if we can ever do anything for you, we look forward to seeing you next time.

Family Tire

5 stars Customer since 2011

You can always count on Family Tire to find the problem and fix it efficiently and promptly.

Family Tire & Auto Service -New Bern replied:

Hello Chris,

Thanks for your nice comments, I'm glad you have confidence in us to handle your vehicle repair needs. See you next time!

Family Tire