96.8% would refer friends and family to us

5 stars Verified customer

Good service as usually ,made an appointment and service was spot on.

5 stars Customer since 2011

Great professional service. They have a staff that really cares about taking care of all your vehicle needs. And they don't try to break you in the process.

5 stars Customer since 2014

I appreciate the extra step in customer service! I walked up to my car and noticed nice shiny tires!

5 stars Customer since 2011

On the date of service, we were preparing for a trip to Wilmington. When loading the car, I noticed the rear tire had gone flat. I filled it with air and drove the short distance to the New Bern store. Dave got on the problem immediately and replaced the tire because of the Road Hazard guarantee. This was all accomplished with 45 minutes of my arrival - and we were on the road to Wilmington - with no delay. Great, professional service. That's why I've been dealing with Family Tire and Auto since they opened their business.

5 stars Customer since 2011

Great service to my car, thank you for keeping it running so well.

1 stars Customer since 2011

Google your business and read my review there.

5 stars Customer since 2011

When I moved to New Bern from Bel Air, MD in 2008, I began having my wife and my cars serviced there. My first time I enjoyed the waiting area which offered complimentary large screen TV, coffee, popcorn, fruit, candy, a cold drink, a newspaper Wi-Fi and a computer. I was so comfortably at home that when the fellow came to tell that my car was ready, I wanted to tell him, " Leave me alone!" I"ve been going there every since.

Family Tire & Auto Service -New Bern replied:

Thanks for the nice review Mr. Norton,

We appreciate your business and look forward to seeing you next time.

Dave - Family Tire

5 stars Customer since 2013

Quick and reliable

Family Tire & Auto Service -New Bern replied:

Hello Mr. & Mrs. Olscheske,

Thank you for the nice review. We appreciate your business and look forward to seeing you next time. Happy Memorial Day!

Dave - Family Tire

5 stars Customer since 2012

I trust them

Family Tire & Auto Service -New Bern replied:

Hello Ray,

Thank you for putting your trust in us! We appreciate your business and look forward to seeing you next time.

Dave - Family Tire

5 stars Verified customer

I am not from New Bern and didn't know them ahead of time. I was driving from a distance and Jenna was extraordinarily helpful over the phone; she helped find other places for me to go if I couldn't get there before Sunday when they would be closed. I did make it late on Saturday; everyone there was very helpful, and all went smoothly. (New battery and inspection.)

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