96.8% would refer friends and family to us

5 stars Verified customer

I made an on-line appointment for service on my 2008 Saturn Aura. The on-line reservation process was easy and I received confirmation of my appointment in a timely manner. On the day of service, the staff at Family Tire & Auto Service was polite and thoroughly explained what service was needed, why it was needed and a cost estimate. The waiting area was very comfortable. The work was completed as agreed.

5 stars Customer since 2015

Great speedy service

Family Tire & Auto Service -New Bern replied:

Thanks so much for the nice review Josh. We know that you have other options for automotive service, we appreciate you choosing Family Tire.

Dave

5 stars Customer since 2011

Satisfied above & beyond all expectations!

Family Tire & Auto Service -New Bern replied:

Hi Malcom,

Thanks for the nice review. We appreciate your business and look forward to seeing you next time.

Dave - Family Tire

5 stars Customer since 2012

Everything was done well. I do believe 1.5 hours for an oil change and tire rotation is an excessive amount of time.

Family Tire & Auto Service -New Bern replied:

Hello Michael,

Thank you for the review. I could not agree more that your wait time was excessive, my apologies. We will continue to refine our processes to limit your wait time in the future. Thank you for your business.

Dave - Family Tire

5 stars Customer since 2011

Always excellent service.

Family Tire & Auto Service -New Bern replied:

Hi Penny,

We know you have other options for automotive service....we appreciate your business. See you next time!

Dave - Family Tire

5 stars Customer since 2011

Excellent service,Dropped me off and picked me up at my appointment. Kept me informed of progress on car. Waiting room very comfy. Thank you

Family Tire & Auto Service -New Bern replied:

Hi Paul,

I'm glad we were able to meet your needs on your recent visit. Thank you for your business.

Dave - Family Tire

5 stars Verified customer

They are always friendly,they do excellent work at a reasonable price.I buy all my tires there,they have good prices.

5 stars Customer since 2011

Another great job.

Thanks for your wonderful service.

Family Tire & Auto Service -New Bern replied:

Hey Rodney,

Thanks for the nice comments about your recent visit. We appreciate your business.

Dave - Family Tire

5 stars Customer since 2012

Just couldn't ask for better friendly service!

Family Tire & Auto Service -New Bern replied:

Hi Stephen,

Thanks for the great review. We know you have other options for automotive service so we really appreciate your business.

Dave - Family Tire

5 stars Customer since 2012

I am very pleased with service & friendly people

Family Tire & Auto Service -New Bern replied:

Hello Faye,

Thank you for the nice comments. We appreciate your business and look forward to seeing you next time.

Dave - Family Tire

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