97.0% would refer friends and family to us

5 stars Customer since 2016

Everyone was friendly and efficient. Explained to me in detail what my vehicle needed. No pressure to buy. Also, gave me a written estimate for tires in need.

Waiting area feels like your living room complete with snacks and beverages.

4 stars Customer since 2016

Didn't expect to be charged for the oil filter since my coupon said free oil and filter change, but otherwise service was above average.

5 stars Customer since 2011

Wheel balancing and alignment went well. On time.

5 stars Customer since 2011

It is always a great experience to have my vehicle serviced at Family Tire & Auto in New Bern. Friendly and very knowledgeable staff, clean rest room and waiting area and very competitive prices.

Family Tire & Auto Service -New Bern replied:

Hello Robert,

Thank you for choosing Family Tire for your automotive service needs. We appreciate your business!

Dave - Family Tire.

3 stars Customer since 2011

To be honest I am seriously considering using someone else for my car care needs in the future. I've been a Family Tire customer for 5 years and they always did a good job. My main complaint, which I have voiced several times before, is the "up sale" tactics. I have my car serviced regularly and am well aware of its needs and issues. Yet I go in to get my oil changed expecting to pay $29 and always walk out having spent much more...closer to $100 or more. It's because they do their "complimentary" insepction and always find other things that urgently need to be done...like changing dirty cabin air filters. I really do not like feeling like I am being pressured to spend more than I had planned. And no I don't want to open a Bridgestone Credit Card to place the extra charges on. Because this is an on going problem when I get my car serviced, I am seriously looking to find another place to get my car work done.

Family Tire & Auto Service -New Bern replied:

Hello Donald,

First, I want to thank you for your business.

I am so sorry that you feel that you are being "pressured" into purchasing additional services for your vehicle. it is certainly not our intention. When we change oil, etc. for our customers they typically want us to look it over as part of our complimentary courtesy check to make them aware of any needs. We are simply keeping you updated on what we see with your vehicle and our goal is to simply make the customer aware without any pressure. For future services we can always just take care of the oil change, etc. and not perform the courtesy check, it is optional. Again, I am sorry if we come across as applying pressure because our goal is to just keep you advised and then let you make the decisions. I will of course discuss your review with my staff to make certain we are asking and approaching in the proper manner when advising customers on what we find with their vehicle.

Thank you for the constructive feedback.

Dave - Family Tire

5 stars Customer since 2011

Great

Family Tire & Auto Service -New Bern replied:

Hi David,

Thanks so much for the nice comment about the service at Family Tire. We truly appreciate your business.

Dave - Family Tire

4 stars Customer since 2014

very professional workforce. clean facility. make you feel at home.

Family Tire & Auto Service -New Bern replied:

HELLO JOHNNIE,

THANK YOU FOR THE NICE REVIEW. WE APPRECIATE YOUR BUSINESS AND LOOK FORWARD TO WORKING WITH YOU IN THE FUTURE.

DAVE - FAMILY TIRE

5 stars Verified customer

Best Auto service in New Bern. Everyone is very professional.

Family Tire & Auto Service -New Bern replied:

Thank you for the nice review Anonymous. We appreciate your confidence in us and your business!

Dave - Family Tire

5 stars Verified customer

Do all my business here for a reason!!!

3 stars Customer since 2011

Problem with my tire change but Greg went above and beyond to rectify the situation.

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