What others had to say

5 stars Customer since 2016

These people saved me one night traveling from North Carolina back up to Virginia when metal shrapnel gave my car a hurting. Quick and easy process! Recommend it favorably.

4 stars Customer since 2016

Very nice people

Keep me informed

4 stars Customer since 2016

Seemed like an hour and a half was a long time for an oil change and tire rotation. But the waiting area is nice with tv and snacks. Actually provides me some quiet time to read.

5 stars Customer since 2016

Everyone was very nice and polite. I enjoy the sitting area while waiting for my car to be done.

5 stars Customer since 2016

Quick, friendly,, professional service.

4 stars Customer since 2016

Very positive. Nice waiting area for customers. Service personnel friendly. Explanations very good

5 stars Customer since 2016

Friendly and accommodating. I needed a "rush job" and they met my needs. Outstanding wait room facility!

Family Tire & Auto Service -New Bern replied:

Thanks for the nice review Mr. Turner. Glad that we were able to meet your needs. We appreciate your business.

Dave - Family Tire

2 stars Customer since 2016

Was called and notified that Mechanic heard a noise upon starting veh (in for something unrelated), and upon investigating it found that I needed a Serpentine belt, which was replaced. Upon leaving the service center, I heard the noise myself, so, the 'noise' wasn't addressed correctly or thoroughly.

Family Tire & Auto Service -New Bern replied:

Hello Kelly,

My apologies that you still had a noise when you left our facility and that the serpentine belt we replaced did not address the issue. At your convenience we would like to get your vehicle back to the store so we can diagnose the noise at no charge to you. We will be in contact to set this up.

Thank you for your business.

Dave - Family Tire

4 stars Customer since 2016

Good morning. So far, my experience with the service you have provided has been surprising. Your employees seem happy, courteous, and professional. I drove my car from Pamlico County to New Bern last night after yoga class was over and parked it in front so I would not have to get up so early.

Please do not publish this until the fans for the AC system have been installed. At that time I will make my decision about your business.

5 stars Customer since 2016

Courteous, thorough, and informative.

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