96.4% would refer friends and family to us

5 stars Customer since 2011

Always a no pressure, 100% professional and courteous visit at Family Tire & Auto. Clean & comfortable waiting area and clean restrooms.Very competitive prices also.

5 stars Customer since 2013

I received excellent care of service for my vehicle

5 stars Customer since 2013

Outstanding service once again. That's why I tell everyone about Family Tire.

5 stars Customer since 2011

Professional service, comfortable atmosphere while I wait.

Necessary service explained thoroughly.

Sincerely,

Margaret

3 stars Verified customer

Customer service reps are courteous and polite. Waiting area is outstanding. Prices are comparable with competitors. Speed of service is much slower than desired. One hour wait for oil change and tire rotation is too long. Otherwise I'd use your garage for all my service needs.

5 stars Customer since 2011

Good service and friendly staff.

Family Tire & Auto Service -New Bern replied:

Hi Penny,

Thanks for the nice comments, we appreciate your business!

Family Tire

5 stars Customer since 2011

Always prompt (as scheduled) , and quick, with excellent workmanship, friendly employees, who could also explain exactly what work had to be or was done. We will continue to bring our vehicles to Family Tire, and not the dealer (if possible) , for service and repairs. FPS

Family Tire & Auto Service -New Bern replied:

Hello Mr. & Mrs Schulz,

You have been very good customers for a long time and we really appreciate your business. Let us know if there is ever anything we can do for you.....see you next time.

Family Tire

5 stars Verified customer

I was visiting from out of state and had a flat tire. Family Tire was very courteous, had the car available the next day. The experience couldn't have been better.

5 stars Verified customer

Easy to make convenient appointment. Service advisor kept me informed, and work was completed on time. Tire replaced under road hazard warranty with no issues with only cost being purchase of road hazard insurance for the new tire.

5 stars Customer since 2013

As always, the service and staff were excellent!

Family Tire & Auto Service -New Bern replied:

Hello Mr. Ciesielski,

Thanks for the positive feedback about your recent visit to Family Tire. We appreciate your business!

Family Tire

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