96.4% would refer friends and family to us

1 stars Customer since 2011

I was very disappointed in your service when you charged me $85 for diagnosing that I needed front wheel bearings when that is exactly what I told you was needed.

5 stars Customer since 2014

Had an 8:30 appt, arrived early for an oil change and tire rotation. Took me in promptly, done by 9:00. Another great job by staff and enjoyed the lounge and Fox News. Friendly professional staff. Keep up the good work.

5 stars Customer since 2011

I trust family tire to take care of my car. They do a great job.

5 stars Customer since 2012

Enjoyed having service done at you shop. I have been there several times over the last few years and have just recently moved from North Carolina. I won't be able to come to your shop in the future. Please remove my name from your email/moving lists.

Thank you.

5 stars Customer since 2011

in for an oil change. Great service. Thanks.

4 stars Customer since 2013

A good job.

4 stars Customer since 2011

I was very pleased with the service do on my vehicle.

4 stars Customer since 2012

My appointment was at 5:00,I was there at 4:45.My truck wasn't taken in until 5:35.

A little disappointment.

Family Tire & Auto Service -New Bern replied:

Hello Mr. Benard,

I apologize for the long delay you experienced beyond your appointment time.

I will be sending you a free oil change card to make up for your lost time.

Again, my apologies.

Dave, Family Tire

5 stars Customer since 2014

Excellent

Family Tire & Auto Service -New Bern replied:

Hello John,

Thanks for the positive comment on your most recent visit to Family Tire. We look forward to seeing you next time.

5 stars Verified customer

Fast courteous service meeting all of my expectations.

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