Had 3 pm apt. Took 45 min to bring truck in. Was getting two tires, oil change, radiator flush, (added wjpers). They did tires first, then had to run & heat it up again to do oil change (they forgot to enter request) & radiator flush. Then alignment was checked. Poor planing and communication. Wasted my whole day. Probably check out a different shop next time!
I am very sorry that we were not efficient when performing your latest service. I understand your time is valuable and it is not acceptable that we wasted a good part of your day when you had and appointment for service. I will be sending you a certificate in an effort to make up for some of your lost time. That said, I hope that you will give us another try, we are much better than the performance that we gave you last week.
Dave Bucher - Family Tire