My experience was very good. I walked in for my appointment and the receptionist was very friendly and helpful. My appointment time was was 8:50 and they took me right in. The examine was about a half hour to 45 min long. Any questions you may have, they are right there with the answers you need. When its time to pick out your frames, they are very helpful, just wish the selection was a little better. I do not feel that is the eye doctors fault, not much you can do for glasses. Over all experience was great, would highly recommend them to any one.