The star is specifically for the hygienist, Gina. She was the only bright spot in my entire experience. It took me months to get in for my appointment. They rescheduled me 3 times in a row for various reasons. Apparently they have no back up doctors or hygienists so when they are absent the office closes. One time they called and said the doctor would be out of town and could not make the appointment I set. I work at a doctors office and when they need to go out of town they either find back up or do not schedule travel when appointments have been made. We would never have to cancel an entire day of appointments. The front desk staff were unapologetic except for one lady but I can't remember her name. Latonya and the male secretary were both apathetic, obviously bored of their job and just had a negative attitude. When I finally came in the reception was poor they really need to invest in customer service training. I was ten minutes early, filled out my paperwork, then had to sit and listen for thirty minutes to the front desk staff discuss their personal lives. Not once did they bother to apologize for my wait, assure me that someone would be with me soon, etc. Thank god for Gina, she was so polite, informative, personable and funny that I would almost, almost go back to see her but probably not. She also is not heavy handed and gave good advice without being pushy. The doctor on the other hand was less informative, seemed very flustered and confused when I said I used non fluoride toothpaste. Had no alternatives to offer and no solid facts to give one way or the other. I'm not totally opposed but she assumed I was and took a weird defensive approach. That was very awkward, maybe some customer service training for her too!