91.5% would refer friends and family to us

1 stars Verified customer

The lady at the front desk told me that I "had to" get x-rays despite my pregnancy because it was part of the check-up even after I told her that I was uncomfortable with doing so. Thankfully the other lady at the desk overheard and assured me that I was allowed to make that choice. Later when I tried to decline an upcharged cleaning proceedure, the same lady (who, mind you, was neither a dentist or hygenist) told me that it wasn't an option and that I was required to do whatever the hygenist said I needed or that they would lose their licence to practice. That can't be true. What if I didn't have the money to pay? How is that fair to pin on a patient? I felt so trapped and overwhelmed that I considered walking out at that point, but didn't because this was the only office my insurance allowed and I really needed a cleaning. After the cleaning, the same lady loudly told me (and anyone in earshot) that both of my cards were declined and that I needed to call my bank. She assured me that the problem was with my cards and not her machine. After convincing her to try one card again, it worked. The other one worked at lunch 5 minutes later. I have never felt so pressured or angry after leaving an appointment in my life. I do have to say that the dentist and hygenist were very nice and helpful, but that was definitely overshadowed by the feeling of disrespect I felt from the person they chose to be one of the faces of their office.

5 stars Customer since 2014

Extremely friendly.

4 stars Customer since 2014

Great friendly staff. They didn't seem to try to find reasons to invade your mouth for profits...

5 stars Customer since 2013

I always feel confident that they will take care of me. Great people at a great place.

5 stars Customer since 2012

Always greeted and efficiently taken care of. I appreciate the excellent work on my teeth.

5 stars Customer since 2012

As always, the front desk staff were friendly and checked me in immediately. Glad that Gina is back because she is GREAT to work with. Fast, efficient and always in an upbeat and positive mood.

5 stars Customer since 2014

So pleased with services and friendliness of staff. Already booked by return appointment. Highly recommend.

5 stars Customer since 2014

Professional and courteous and efficient.

1 stars Customer since 2014

I have been waiting two weeks this Monday just to get a treatment plan to find out what the work they want to do is going to cost! I have already found a new dentist. If they can't even get something that simple together - makes me wonder what else they can't do! But they are REALLY adamant about pulling teeth that the other dentist told me was not necessary!

5 stars Customer since 2014

I was referred to this office for a root canal. They took excellent care of me from the moment I scheduled my appointment till I walked out with my tooth 100% better. I am completely satisfied with this office! (Not all Family Dentistry offices are equal. This recommendations is specific to the South Austin location. )