The lady at the front desk told me that I "had to" get x-rays despite my pregnancy because it was part of the check-up even after I told her that I was uncomfortable with doing so. Thankfully the other lady at the desk overheard and assured me that I was allowed to make that choice. Later when I tried to decline an upcharged cleaning proceedure, the same lady (who, mind you, was neither a dentist or hygenist) told me that it wasn't an option and that I was required to do whatever the hygenist said I needed or that they would lose their licence to practice. That can't be true. What if I didn't have the money to pay? How is that fair to pin on a patient? I felt so trapped and overwhelmed that I considered walking out at that point, but didn't because this was the only office my insurance allowed and I really needed a cleaning. After the cleaning, the same lady loudly told me (and anyone in earshot) that both of my cards were declined and that I needed to call my bank. She assured me that the problem was with my cards and not her machine. After convincing her to try one card again, it worked. The other one worked at lunch 5 minutes later. I have never felt so pressured or angry after leaving an appointment in my life. I do have to say that the dentist and hygenist were very nice and helpful, but that was definitely overshadowed by the feeling of disrespect I felt from the person they chose to be one of the faces of their office.