The person on the phone to schedule the appointment was very nice, so t was a bit of a surprise to see the contrast in staff attitude n the office. Maybe abortion clinics are not the place for a warm atmosphere but everything about the process felt so mechanical. Plus, The front desk staff informed me at the front desk that my insurance was not contracted with them and they couldn't contact me -even though I got an email and text reminder. She and a few other staff didn't stop to introduce themselves. of course, a few others on staff were friendly like i expected. I still sought services there because I had already mentally prepared myself for it, my friend accompanied me, and the father and I took a few weeks to make a decision of what to do that we were on the end timeline border of the D&C, which I believe is more humane for the unborn child and less risky and damaging to my body from what I read. I still feel a bit uneasy about what happened. If I had more of a time buffer, I may have declined their services and explored somewhere else.