All of the staff (except for the front desk girl) were very caring, professional, and exhibited attention to detail. The facility was clean. Their process seemed efficient. The pre-op and especially the post-op room where the women who received the surgical procedure had to wait after the procedure could have been more comfortable. The lighting and walls were very bright. The chairs were difficult to sit in for a long period. Warmer light bulbs (like 3000-4100k), less bright paint, and at least a couple of pillows, maybe a blanket for the post-op would make a big difference. I would still recommend this facility.