I wanted to get a copy of my prescription, but, while they say the will do this, the staff made this almost impossible. The doctor left the office immediately after my exam, so I couldn't take it with me. The staff promised to mail it to me the next day, but they didn't (and later claimed I had never asked for it). It took several calls before they finally prepared it. Now I have ordered new lenses from Eyes First, but I am afraid they won't come before my upcoming vacation, since we wasted so much time with the prescription. Finally, since the office is hardly ever open, I may have to take a day off from work to bring the glasses in. WHAT A PAIN!