First time using Evans Tire Service - I inquired about the Manager's Special "Buy one Tire Get the Second for Free - I was transferred and placed on hold for about 8-10 minutes. I called at a different time and helped right away. They were very knowledgeable and recommended a tire and made appointment for next day. Upon arriving I was helped quickly and then waited for well over an hour before car was complete. Original tire I was quoted as part of the offer of B1G1 Free was not available so upgraded me with Discount to beat competitors offer.
I would probably use Evans again if I need tires and oil change/alignment again (at same time) but my usual tire shop is much more professional and thorough as far as inspecting the tires and making recommendations.