I have never had problems here before. This time however, it seems though I kept having to Keep pressing them to fix my flat tire. I had to check twice To see if they've started fixing the tire and then when they finished it. What usually takes about an hour ended up taking about two hours
I pulled into the Encinitas Evans parking lot at 12:15 on Saturday. Dave was very friendly and checked me in. I scheduled an oil change and wheel alignment. He told me they would need the car for about 2 hours. I came back at 2:40, and found my car parked in the exact same spot. In 2 1/2 hours my car had not even been moved!
I asked Dave, and he shook his shoulders. I asked to speak to the manager. Roger was very apologetic and took the blame. An hour later, my car was finally ready.
I had an appointment set up for new tires for my vehicle and was told that it would take about an hour. I had planned to wait while the tires were being replaced. When I got there at my appointment time I was told it would take at least 2 hrs, It was inconvenient, but I managed to get transportation home because I did not want to wait at the tire place for over 2 hrs. My suggestion: Please do not give time estimates that you cannot honor. Thank you.