3747 Convoy St.
San Diego, CA 92111

(858) 576-0054

Mon - Fri: 7:30AM - 6:00PM

Sat: 7:30AM - 5:00PM

Sun: 9:00AM - 4:00PM

92.9% would refer friends and family to us

3 stars Verified customer

I've been using these guys for the past year plus. Usually goes very smoothly. They always have good deals and coupons. This visit didn't go as well they were very busy throughout the day, but did stay late to finish my vehicle. They were all very nice and good communicators as always.

5 stars Customer since 2009

Always courteous and do a gteat job.

5 stars Verified customer

Fast, friendly, honest.

5 stars Verified customer

Unbelievably great service. I filled out a request on-line to get 4 tires and an appointment in an hour. Within minutes they were calling to set things up. I needed a morning appointment for several reasons, but they would not have those tires in stock until afternoon. Instead, they were able to put me into comparable tires that were in stock, get me in, AND provide me a 4-for-the-price-of-2 discount. All the paperwork was prep'd before my arrival and just needed my signature. Awesome.

Later, I received a call from them suggesting that I replace front end bushings. Great, I thought, upsell. I approved, but wondering if the price was high or if this was necessary. It was not the case; I went on-line to gauge pricing and labor hours. Moreover, when I saw the parts, they indeed were shot. And I discovered they could have easily attempted to change other parts. They didn't -- just the ones that were a problem.

So, even more important that great pricing and great service, you can take them at their word if they suggest you need additional work. Amado was my contact there -- a pleasure to do business with.

1 stars Customer since 2009

I scheduled an appointment for 7/31 at 8:30 in the morning. I was told that the process would take about an hour. When I arrived they asked if I was dropping off or waiting. I stated that I was waiting.

It took 1 hour for them to get the truck on the lift.

They proceeded to balance and rotate my tires. They also removed my shocks. This took about 1 hour.

I asked when will my truck be ready. I was told they were waiting on parts.

Finally my parts arrived and they installed the shocks and aligned the truck.

Total time was 3 hours.

Never in the process was I told the new estimated completion time. I asked why didn't you order the parts when I arrived...I was told they did even though NO ONE looked at my truck for over an hour until it was put on the rack.

This is not the first time Evans Tire has done this to me.

Customer service and notification is not a priority.

While I was waiting someone told a customer on the phone to come in and we can work on your car immediately. The customer arrived and they were told that it would be over an hour and a half to do the work. Not the proper way to win over customers!

5 stars Customer since 2004

Evans is fantastic!!

5 stars Verified customer

I have a 1999 Camry and have been a long time customer of Evans. I have always been treated fairly and with respect. They will always stand behind the work they do. Carlos, the store manager, is exceptional in his dealing with the public.

5 stars Customer since 2014

Was very pleased with every aspect of my purchase. Called the number on the website and spoke with Scott. He was fantastic amd gave me a great quote. He then scheduled me an appointment and when i arrived at Evans Tire on Convoy St. Carlos continued that same fantastic customer service. I couldn't be any happier with my experience!

2 stars Verified customer

Warranty servicing can be a very contentious process when the company uses "rules" to skew the reality to their benefit. A 40,000 mile tire, should not wear out in 6,000 miles. Especially when all 4 wheels were aligned. The front tires wore out but the rears were "like new". The "rule" was since they were purchased on a "buy 2 get 2 free" promotion. That I would be responsible to replace the defective tires by paying the full price. Not at the discounted price. No adjustment for proration. I objected and finally negotiated to pay the labor only. As someone in the retail industry, I have always approached customer service from the consumer's viewpoint. A happy customer is far more beneficial than a crusading angry one.

4 stars Customer since 2004

They straightened everything out with the tire wheel cap and explaned about nitrogen tires with green cap. Im happy now.

MMandap

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