Carlos specifically I can say have the best customer service skills . As military family we need to find something that will save us money and will give us good deals and Carlos did give me good discounts for my tires and tranny oil change. The only thing about this shop is replenishment they only have water :) . I know that's not a big deal but sometimes because customer needs to wait I think like juice coffee candies I think that will help your client to stay awake :) . But other than that love the discounts.