I scheduled an appointment for 7/31 at 8:30 in the morning. I was told that the process would take about an hour. When I arrived they asked if I was dropping off or waiting. I stated that I was waiting.
It took 1 hour for them to get the truck on the lift.
They proceeded to balance and rotate my tires. They also removed my shocks. This took about 1 hour.
I asked when will my truck be ready. I was told they were waiting on parts.
Finally my parts arrived and they installed the shocks and aligned the truck.
Total time was 3 hours.
Never in the process was I told the new estimated completion time. I asked why didn't you order the parts when I arrived...I was told they did even though NO ONE looked at my truck for over an hour until it was put on the rack.
This is not the first time Evans Tire has done this to me.
Customer service and notification is not a priority.
While I was waiting someone told a customer on the phone to come in and we can work on your car immediately. The customer arrived and they were told that it would be over an hour and a half to do the work. Not the proper way to win over customers!