We were planning a vacation and our 12 year old Cream Point Siamese had been recently diagnosed with kidney disease and had to be on a special diet. Our 10 year old daughter had never been without her "Emma" and was very, very worried about her. Willow Creek Pet Center was awesome. They allowed my daughter and husband to go to their location and do a COMPLETE tour of the facility before we ever took our cat in to stay. Everyday during our vacation they sent a photo of Emma to our daughter's phone with a little message from Emma such as: "I having been eating my food and taking lots of catnaps. Love, Emma". This whole experience was truly amazing and I would take Emma back to Willow Creek Pet Center in a heartbeat.