Good doctor and technician, good insurance acceptance, but shoddy office staff attitudes and the appointment overall took way too much of my time (2.5 hours). The particulars: i arrived 10 minutes early for my 2pm appointment. i had both VSP and EyeMed insurance coverages; both were accepted. One of the women checking me in was a bit surly in answering my question as to which of the two insurances would provide the best coverage. She had assumed with some attitude that i wanted to use one to cover charges that the other wouldn't, which i'd not mentioned or even thought of. Then they were about a half hour late for my appointment, so i sat in the waiting room for a while. Once the technician called me in, my experience was much better. She was friendly and efficient. The equipment was clean, functioning well and up to date. Both the technician and the optometrist (Dr. William Aston) were personable, knowledgeable and good at what they do. Then the time came to order two pair of eyeglasses. The optician suggested billing one pair against EyeMed and the other against VSP, which happily saved me some money. But she was not a regular employee but a temporary fill-in, and had trouble with insurance pricing and was not familiar with Vision Source's computer system. She was good at explaining the different options for glasses, but her lack of familiarity was time-consuming as she asked other busy people to help with pricing and entering my info into the computer. i left there at 4:20pm, 2.5 hours later, for something that has taken about an hour at other places.