This office is one of the worst I've been to. Even with appointments when I all need is a refill of my prescription, I wait almost 2 hours. She has absolutely no consideration for your time. If you expect your patients to show up on time, the least you can do is acknowledge that you have patients waiting and try to stay on schedule. Dr. Phillips has a tendency to speak to me in a belittling tone, so I've started to just omit information regarding my health concerns so I don't have to listen to her. I've invested my time and money into this doctor's office, so I've kept my appointments thus far, but I am on the lookout for another physician and I definitely will not refer her to others. Her staff is friendly, minus the woman on the phone who was rude when I had to cancel my appointment.