Critique as NEW patient:
1.Man at intake desk spoke his spiel so fast I had to ask him to repeat himself.
2. At check-in....I was asked to click on HIPPA details before I would be checked in. I went back to my seat to read before I clicked on each page.
At checkout ....both front desk personnel had clients checking in & standing at desk reading & clicking on their HIPPA pages.
While 2 other clients in line like me were waiting to check-out, & 3 were waiting to check-in. Traffic tie-up!!
10 minutes later I was finished & on my way
3. Luci was kind & helped me to accomplish what I intended on my first visit.
4. Dr Derick was cordial & efficient in her exam. She noted condition with lymphatic drainage & referred me to someone who could help me.
I m thankful for Luci & Dr Derick.