We contacted this company on a referral from our home warranty company. They responded quickly, pin pointed the problem, and we thought started the "fix it" process. They were assigned our claim, once it was filed, again, they came promptly BUT after receiving payment, suddenly we can't reach them, not by phone, not by email. Meanwhile we have an additional damage occurring to our home, from something they did... Sure they will come out quickly, but, the job is not finished, yet they got paid. NOT GOOD!!!