This was my first time with Dr Ney. Making an appt was easy and lady on the phone was very pleasant. Facility is okay, a bit on the bare and cold side. Doctor Ney seemed very knowledgeable although no "fuzzy" feeling, more like straight to the business type of guy, which was okay with me. I just want someone to take care of my teeth, nothing else. If you are looking more for TLC and warmth, you may want to go somewhere else.