I have TERRIBLE anxiety when it comes to going to the dentist. The last time I came in was a less than desirable experience for me as the freezing agents used during the procedure I was having done didn't quite do their job. I left the office feeling terrified and anxious, never wanting to come back. I was then referred by concept to a specialist in Edmonton due to my high level of anxieties and issues with the freezing and anesthesia. For financial reasons, the specialist wasn't in my best interest. I came back in there yesterday (Jan 11) to have 7 fillings done on my teeth. While I was anxious and nervous, I am very happy to say that it was a MUCH better experience. The freezing seemed to work a lot better then last time. I was able to have my headphones in with music to distract me, and was treated with care. I'd like to let concept dental know that the assistant in the room with me (I'm not sure of her name) was wonderful, she was very professional but also very kind and relatable. She helped put me at ease in what for me is always a stressful time in the dental chair. Dr. Appalraju was also wonderful as he remembered my previous visit and was very aware and used utmost care when working with me. The lovely ladies at reception are always friendly and easy to deal with, the paperwork concerning health benefits are always ready to go, Overall a professional, friendly and great place. Happy to recommend your business to friends, family, and colleagues!
Allyson your feedback is valuable. We are grateful that you came back and put your trust (and faith) in our team. Our doctors and entire team are passionate about providing a caring, compassionate and where possible anxiety free dental experience. You did very well under the circumstances!