I was able to make an online appointment for the exact date and time I wanted. When I brought my vehicle in they were ready to service it. I was given a time when it would be ready and received a call that it was completed early.
At some repair shops there is an offer a "free inspection" and usually a problem is found that has to be "immediately repaired". At this shop I have had 3 of these inspections and nothing wrong was ever found so I know if they ever informed me about a problem it would in fact exist.