This was my first official visit for a complete examination. I was called regarding this appointment and changed the previous one scheduled for this one. I was very dissapointed that I had to wait more than 45 minutes before called. I was also very concerned with the incorrect information submitted to me for the cost of the service I received. If I had not been fully aware of my dental benefits, I would have been over charged. Once you are over charged, you get a credit and not your money back. This is unacceptable. Thus, I feel that I will always have to have the cost for my service with Coast to be confirmed with my insurance company directly - before accepting anything from the local office. This provides an uncertainity that I would prefer not to have with my dentist office. These issues should be reviewed and corrected for the benefit of all; and especially the cuystomers.
Coast Dental Fayetteville replied:
Coast Dental strives to provide excellent customer service and patient care. We file insurance claims as a courtesy to our patients; however, it is the patient's responsibility to understand his/her benefits. Your comments have been shared with the team and we hope to earn a perfect score on your next visit!