The surgery to clean my dog's teeth was successful - her breath is great and her teeth are white now. The staff took excellent care of her. The only negative is that when I made the appt. to have my dog's teeth scraped/cleaned, which is surgery I was told that I would receive follow-up information for pre-operative instructions. I received a reminder call for the appt., but nothing else. It would be helpful to provide pre-operative instructions (feeding, etc.) in either a voice message or an email message.