19336 Detroit Rd
Rocky River, OH 44116

Mon: Closed

Tue: 9:00AM - 5:00PM

Wed - Thu: 9:00AM - 9:00PM

Fri: 9:00AM - 5:00PM

Sat: 8:30AM - 5:00PM

Sun: Closed

91.1% would refer friends and family to us

3 stars Verified customer

I love AVEDA. I've been using the product for 4+ years now. I'm very happy with it.

Typically I go across town to the Beechwood Mall location to get my product, but I was leaving for vacation the next day.

I went in for a travel face kit. I knew what I needed. There were 5 people staring at me from he front desk. A young girl finally came out and asked if I needed help. I asked if the Botanical Kinetics kit had SPF in it. She had no clue. Two more girls can over, they had no clue as well. I then asked if they had any of their products for sun protection out for purchase. None of them knew. A fourth girl finally pointed to the sun care line but had no intentions on talking to me about it. Turns out they only had products for hair.

I got fed up with the cluelessness of the staff and got what I came in for and checked out. I still didn't get an answer if the botanical kinetics had SPF in it. I left and found the answer on my phone in the car.

This is the second time I've come in here and just felt like I had more information than the representatives working in the front area.

5 stars Customer since 2010

I always have a good experience at Aveda I will go there for as long as I shall live

Good service good atmosphere knowledgeable people What's not to like?

5 stars Customer since 2015

Kayla did a great job again. She has the "gift"!

1 stars Verified customer

It is what is is. Sadly, my hair is ruined.

5 stars Verified customer

Overall I would say if you have a big window of time available that this is a great place to consider for services. Everyone is very kind and professional. Remember this is a teaching environment. The only thing that i think they should find a way to improve is how students can access the instructors to check on their work. Trying to simply flag someone down is really not the most effective system. They could simply have certain instructors that work with a designated group of students. Even a flashing light on their station when they needed someone to check their work. I really hope that this specific aspect is improved.

5 stars Customer since 2016

I've been going to Brown Aveda Institute for a very long time now and for the most part I leave satisfied . I get perms and a haircut when I go and have only once been disappointed with both . The only complaint I have is the time spent , I have to plan on losing a whole day as I get in there at 9:00 -9:30am and get out around 4:00 pm sometimes later . There is to much time sitting and waiting for teachers and instructors to do checks . Maybe more staff would help move things along faster .

When I request an advanced student I rarely get one , which makes me nervous since I am getting a perm . I got a perm once and had two students wrapping my hair at the same time , this was a huge mistake because the end result was an uneven wrap which I really noticed 72 hours later when I was able to wash and style my hair . One whole side was loser than the other side.

Over all , I understand it is a learning place and I take my chances . Just wish when I ask for an advanced student to give me a perm , I get an advanced student ,preferably one that has at least past the perm test part of their training , that would be awesome !

I always recommend Brown Aveda in Rocky River to friends and family but I do tell them "don't make plans for the day because depending on what your having done it could take hours"

5 stars Customer since 2003

Always a delightful experience when I go to Brown Aveda Institue! The students are very friendly and make you lovely!

5 stars Customer since 2016

My massage by Katherine was awesome and very professional. I would definitely recommend her to all new and current clients, friends, and family. Truly a relaxing and stress relieving experience. I will make sure I go to her for all future needs.

5 stars Customer since 2016

This was my first experience and it was very pleasant. Everyone was very friendly and I didn't have to wait. My student was well supervised and I was so pleased with my " jelled " nails. I shall return.

5 stars Verified customer

Wonderful, great atmosphere!