I came in for a haircut, and walked out a very satisfied customer. I have been a customer of Brown Aveda both here and in Columbus for approximately 5 years now, and always have a positive experience. On this particular morning, there were many people there (the waiting area was standing-room only); however, the wait was not very long, and once I was taken back I was not rushed at all. I was there a little over 2 hours, and made to feel important the whole time. Never did the girl rush me or make me feel like she just had to get to her next appointment. I was given individual treatment that included the standard hand/arm massage and mini-facial, a clay mask (add-on), and of course my haircut and style. I felt like she wanted to do the best job she could for me, and she definitely did so. I believe her name was Crystal, if I remember correctly. I had a wonderful service experience, and will be back soon.