19336 Detroit Rd
Rocky River, OH 44116

Mon: Closed

Tue: 9:00AM - 5:00PM

Wed - Thu: 9:00AM - 9:00PM

Fri: 9:00AM - 5:00PM

Sat: 8:30AM - 5:00PM

Sun: Closed

91.1% would refer friends and family to us

4 stars Customer since 2013

This is my 3rd time at Brown Aveda Institute and each time I leave more pleased. My haircut is exactly what I asked for, my stylist listened to what I wanted, knew how to accomplish it, and made it a very pleasant experience.

1 stars Customer since 2016

We waited 30 minutes before someone took us back. Once we were in the chair they than told us they couldn't provide the service because we didn't have a patch test prior to color. When we made the appointment they never had us make a patch test apppintment. Thanks for waisting my time. Will never go back. I will pay the higher price at a "real" salon.

5 stars Customer since 2014

I love this place! I always have great students and they do a fabulous job everytime! Thank you Kristin!!!

5 stars Verified customer

emma hansen is just an incredible hair stylist. i have had her twice and been amazed by the results both times. so satisfied and happy ^_^

1 stars Verified customer

I only go there because I love the product and it is the closest Aveda store. Terrible customer service. Nasty girls.

4 stars Customer since 2016

Very good

3 stars Verified customer

I was with Chaunele. She was very friendly and polite. She listened to what I wanted to achieve and delivered. My only criticism is that it took too long. I expected the process to take a little longer than a professional (knowing this is a teaching environment) but at one point we waited for the instructor to come for about 15 minutes, another time was about 10 minutes. Also, when we go tot the styling part of the hair treatment, it too about 45 minutes to an hour just to style it. I would've rather it just be straightened or curled and only simply styled and be done in a half hour max with that part. Other than that, I had a great experience and Chaunele was great.

2 stars Verified customer

It is just not the same ... the energy is gone there.

4 stars Verified customer

These are students who are learning but also have guidance every step of what ever process you are having done.

Be prepared to allow time, plan your day accordingly.

The prices are discounted. I have been going there for awhile, so far I haven't had any complaints.

3 stars Verified customer

First off, I'd like to say that the pedicure I had was very good. My issue was with the wait time. I'm not sure who is in charge at the Brown Aveda Institute but they definitely needed someone to take charge. It appeared that some students hadn't shown up for the day so everyone was out of sorts and I had to wait 30 minutes before I was even taken back for my service. I wish someone would have explained to me what the delay was. After waiting 30 minutes I was given a pedicure by a girl who had been standing behind the desk checking people in the whole time I had been waiting. She did a great job on my pedicure and was a very sweet girl. Someone needs to be a bit more assertive and act like the boss, three separate instructors came to make sure my service was going well but none of them were around during my half hour wait.