I came to Brown Aveda Institute (Rocky River) for a haircut. I needed a basic trim (it had been months since my last haircut) and so I also had some layers in need of maintenance. I worked with Lexie (and I hope I spelled her name right), who was great. She was confident and knowledgeable and my hair looks GREAT. I am really happy with it :)
Be aware that Brown Aveda is a school, so have some patience and block off some extra time for your service/s. There are educators that check up on your services, so just speak up if you have any concerns. All in all, my experience was better than many I've had at other salons.
Check it out!