8816 Mentor Avenue
Mentor, OH 44060

(440) 255-9494

Mon: Closed

Tue: 9:00AM - 5:00PM

Wed - Thu: 9:00AM - 9:00PM

Fri: 9:00AM - 5:00PM

Sat: 8:30AM - 5:00PM

Sun: Closed

95.0% would refer friends and family to us

5 stars Customer since 2009

I absolutely love coming to Brown Aveda. I have never had a bad experience. This is the only place that I come for all my hair services. The students are always courtesy and professional and listen to what you are looking for in your services when you come.

4 stars Verified customer

For being a fairly new student, my hair dresser was very confident. A hard worker who catches on quickly.

5 stars Customer since 2000

Always find the staff and employees very friendly and professional. Massage was great.

5 stars Customer since 2003

The student was friendly, professional and knowledgeable. She checked often with her supervisor and clarified with me her process. Although my hair color was much darker than I had requested, I would highly recommend Natalie to other patrons. She will make an outstanding cosmetologist.

5 stars Customer since 1998

Excellent service performed by a talented student!

5 stars Customer since 2008

I LOVE Brown Aveda Institute. Such an awesome facility. I had Danny do my hair yesterday. He had such a great personality, he was excited to do the cut and style I had picked. Also BRAVO to his instructor (I did not catch her name, wish I had) Her want to show him and the others watching was amazing. So glad to see them teaching how to position yourself to save your back and legs (as a stylist) My husband use to be a stylist, but left because his back was killing him from all the years of standing. When I got home I sent my future daughter in law up to get her hair done as well, and my daughter went earlier in the week. Hmmmmm wonder how a massage would be, have not had one of those done there yet.

1 stars Verified customer

I made an appt for my daughter to get her eyebrows waxed. She is 13 and never had them done. I specificically asked to go in with her since it was the first time and the gal said I could but they usually dont allow that...WHY? who knows, shes my daughter! The gal doing the waxing was having difficulty so she called over the floor supervisor for some help. The supervisor eventually pulled away from a conversation with another customer standing there and came over and was very short with the student then went back to her jolly conversation. Again the student struggled and needed assisitance. By now my daughtrs eyes are completely red! I went and asked the supervisor to come help and she informed me that I HAD TO LEAVE! When I refused, out of protecting my daughter she became very nasty. Marched out front to reprimend the lady that had allowed me to come back and asked to me to leave again. Now the conversation is about me leaving instead of assisiting the student in the waxing. I told her had she stayed and paid attention to what the student was doing instead of chatting it up we wouldnt be having any problems. She was rude and confrontational. I removed my daughter and walked out...By the way this took 1 hour and 15 min. for a non completed eyebrow wax. I paid my bill. When i got home my daughters eyebrows were red almost half way up her forehead. I took pictures and called back and asked for a refund. I eventually received an OK, otherwise I would have cancelled my Credit card! In an hour she had two small blisters above her right eyebrow. I dont fault the student I fault the floor supervisor who was enjoying her morning conversation and couldnt be bothered to pay attention to a struggling student. We wont be back! Nor will we refer.

5 stars Customer since 2012

I love brown aveda. they always are great. I've even had strangers compliment my haircut and I tell them where I got it.

5 stars Customer since 2011

I had a 40 minute massage & it was wonderful!! I can't wait to come back.

5 stars Verified customer

Alyssa did a great job!