8816 Mentor Avenue
Mentor, OH 44060

(440) 255-9494

Mon: Closed

Tue: 9:00AM - 5:00PM

Wed - Thu: 9:00AM - 9:00PM

Fri: 9:00AM - 5:00PM

Sat: 8:30AM - 5:00PM

Sun: Closed

95.0% would refer friends and family to us

5 stars Customer since 2003

The student was friendly, professional and knowledgeable. She checked often with her supervisor and clarified with me her process. Although my hair color was much darker than I had requested, I would highly recommend Natalie to other patrons. She will make an outstanding cosmetologist.

1 stars Verified customer

I made an appt for my daughter to get her eyebrows waxed. She is 13 and never had them done. I specificically asked to go in with her since it was the first time and the gal said I could but they usually dont allow that...WHY? who knows, shes my daughter! The gal doing the waxing was having difficulty so she called over the floor supervisor for some help. The supervisor eventually pulled away from a conversation with another customer standing there and came over and was very short with the student then went back to her jolly conversation. Again the student struggled and needed assisitance. By now my daughtrs eyes are completely red! I went and asked the supervisor to come help and she informed me that I HAD TO LEAVE! When I refused, out of protecting my daughter she became very nasty. Marched out front to reprimend the lady that had allowed me to come back and asked to me to leave again. Now the conversation is about me leaving instead of assisiting the student in the waxing. I told her had she stayed and paid attention to what the student was doing instead of chatting it up we wouldnt be having any problems. She was rude and confrontational. I removed my daughter and walked out...By the way this took 1 hour and 15 min. for a non completed eyebrow wax. I paid my bill. When i got home my daughters eyebrows were red almost half way up her forehead. I took pictures and called back and asked for a refund. I eventually received an OK, otherwise I would have cancelled my Credit card! In an hour she had two small blisters above her right eyebrow. I dont fault the student I fault the floor supervisor who was enjoying her morning conversation and couldnt be bothered to pay attention to a struggling student. We wont be back! Nor will we refer.

5 stars Customer since 2012

I love brown aveda. they always are great. I've even had strangers compliment my haircut and I tell them where I got it.

5 stars Customer since 2011

I had a 40 minute massage & it was wonderful!! I can't wait to come back.

5 stars Verified customer

Alyssa did a great job!

3 stars Verified customer

The room was kind of crowded for my pedicure.

5 stars Verified customer

professional services - wonderful experience. I will visit again.

5 stars Customer since 1999

My stylist highlighted my hair exactly the way I wanted it done. Her instructor, Bernie, was great, too.

5 stars Customer since 2012

Lauren R. was fantastic. Her energy was catching, her smile was wonderful. She never let on till the end she was nervous. For I was the second live person for a perm. She was a little slow rapping at the start, but got faster as she went. She also was worried how it would turn out. After all her fretting it was beautiful. With the help of her instructor with spunk Bernie she did outstanding. I made a friend that day.

Now I have had a perm at another school before and did not like it at all. My experience was not good. So I was more than a little concerned.

5 stars Customer since 2000

Amazing job as always. Love you guys.