My stylist, Megan, did a wonderful job. I had lots of requirements and she worked hard to fix my damaged hair and high light it just the way I wanted. The one thing that upset me was that the instructor came up and started cutting my hair on one side without really knowing what I wanted. I had to stop her. I hate it when instructors pick up scissors and start chopping away. The stylist knows exactly what the client wants. The instructor should be there to GUIDE the stylist and give instruction. She should not be picking up scissors and doing the work herself, especially when she doesn't know exactly what the client wants. I loved when Patty was the instructor. She showed the stylist what to do w/o actually doing it. That is the way all instructors should operate.