8816 Mentor Avenue
Mentor, OH 44060

Mon: 5:30PM - 9:30PM

Tue - Thu: 9:00AM - 9:30PM

Fri: 9:00AM - 5:00PM

Sat: 8:30AM - 5:00PM

Sun: Closed

95.5% would refer friends and family to us

5 stars Customer since 2016

The student actually listened to what I wanted done to my hair, which is something I usually don't get from experienced stylists.

Brown Aveda Institute - Mentor replied:

Hi Maria,

Thank you for taking time to complete our online survey. We appreciate your continued feedback and support!

Thank you for being a part of our students learning process. We look forward to serving you at your next visit!

Best Regards,

Brown Aveda Institute

2 stars Verified customer

Very disapointed that I made an appointment for a pedicure at Ladies and Gentlemen only to be told upon my arrival that the appointment was at Brown Aveda. Some things aren't worth saving a few dollars on. This is one of them. I have been a client for over 30 years and I am very disapointed that this happened. I don't feel as a client I need to give direction to a student , also I prefer OPI which isn't used at the school. Epic failure in my opinion. 2 hours for a pedicure when I could have been done in under an hour at L&G. Next time I call I will have to CLARIFY that I want L&G. Something that I never felt I would have to do, but I will from now on.

Brown Aveda Institute - Mentor replied:

Kathy,

Thank you for taking time to complete our online survey. Based on your survey it looks as though you were not completely satisfied with your experience at the Brown Aveda Institue.

To coach our students on skills they need to learn, instructions and check points are a necessary part during a service. This allows our students to receive the best possible education during their time at Brown Aveda Institute. Please let us know what we can do in the future to help make your experience better. We appreciate you being a part of our students learning process. Our sincerest apologies you were not completely satisfied with your pedicure. Your feedback has been passed along to a Managing Educator.

Best Regards,

Brown Aveda Institute

5 stars Verified customer

This was a fundraising event and everyone from Brown Aveda and Ladies & Gentlemen pitch in to help. There was so much energy. I got a great manicure and all for a good cause.

Brown Aveda Institute - Mentor replied:

Hello,

Thank you for taking time to complete an online review. We are so happy to hear you enjoyed your service! We will pass along the positive feedback!

We appreciate you being a part of our students learning process and look forward to serving you at your next visit!

Best Regards,

Brown Aveda Institute

5 stars Customer since 2000

WONDERFUL EXPERIENCE, EXCELLENT CARE AND COUTEOUS STAFF.

Brown Aveda Institute - Mentor replied:

Hi Bond,

Thank you for taking time to complete an online review. We are so happy to hear you enjoyed your service! We will pass along the positive feedback!

We appreciate you being a part of our students learning process and look forward to serving you at your next visit!

Best Regards,

Brown Aveda Institute

5 stars Verified customer

Great Experience!

Brown Aveda Institute - Mentor replied:

Hello,

Thank you for taking time to complete an online review. We are so happy to hear you enjoyed your service! We will pass along the positive feedback!

We appreciate you being a part of our students learning process and look forward to serving you at your next visit!

Best Regards,

Brown Aveda Institute

5 stars Customer since 2015

I had an express manicure. They were so busy yesterday with the fund-raiser that the manicurist was running behind. So other than a long wait (30 minutes) everything was great.

5 stars Verified customer

As always - a wonderful experience!

Brown Aveda Institute - Mentor replied:

Hello,

Thank you for taking time to complete an online review. We are so happy to hear you enjoyed your service! We will pass along the positive feedback!

We appreciate you being a part of our students learning process and look forward to serving you at your next visit!

Best Regards,

Brown Aveda Institute

4 stars Verified customer

Professional, welcoming, comforting and relaxing

3 stars Verified customer

Waited quite awhile and had to ask the desk if there was a problem...25minutes. I did get my pedicure however there was only 1 hot towel and time was at a crunch as I had to be to work. I do feel that my stylist did her best to be professional and quick without making me feel rushed.

Brown Aveda Institute - Mentor replied:

Hello,

We value your time and thank you for your patience. While the students are in school they are learning and working on their timings and techniques. I apologize that your wait time took longer.

I appreciate that you made us aware of your experience not only to help us guide the student to become a more professional but to also help make our school a better place for the guests receiving services.

Best Regards,

Brown Aveda Institute

5 stars Customer since 2012

My daughter and I went together and both had a great experience! We love our hairstyles and my massage was very nice and her brow wax turned out perfect.

Brown Aveda Institute - Mentor replied:

Hello Marie,

Thank you for taking time to complete an online review. We are so happy to hear you enjoyed your service! We will pass along the positive feedback!

We appreciate you being a part of our students learning process and look forward to serving you at your next visit!

Best Regards,

Brown Aveda Institute

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