As a professional, I was taught AIDET: Acknowledge (Your patient by name); Introduce (Yourself and your credentials); Duration (how long the procedure will take); Explain (The procedure you are about to perform); Thank (the patient for choosing your business). The person who called me to the back was the only person who used my name and she did not introduce herself. The dentist was the only one who did introduce herself and I had several people working on me! Most everyone was nice but explained very little.
When I paying my bill, I noticed there was substantial amount difference in the quote I was given and the bill I was asked to pay. When I questioned the receptionist about the difference, she simply stated, "I don't know, that's just the way it is and the estimates are not always exact!" When I went home and reviewed the estimate and my bill, it was obvious that there was an amount from the prior visit that was owed. It took less than 5 minutes to figure it out. Your "nameless' receptionist may need a little in-service.
Although, it has been 5 days since my visit, I feel the dental work is about average. One tooth has been cutting my floss immediately and should be sanded. Also, my jaw is still in pain and I have been taking Tylenol daily. I'm thinking the pain is from the injections of novocaine and not the teeth.
I hope this information was helpful to you and your office staff and I hope to see improvements during my next visit. Overall, I liked this office on my second visit.