The treatment went well, but I'm disappointed that the doctor did not call, like he did with previous visits, to check on me. Secondly, I wish the practice would continue to bill the insurance company first rather than have the patients pay the full amount up front. He should, at the very least, grandfather this policy to existing patients who especially have reliable insurance companies.
BlueWave Dentistry replied:
I am glad to hear the treatment went well. I do usually always call patients after treatment and I am sorry you were disappointed I didn't call. However, my mother has been in the hospital for almost a week and my wife and daughter have been sick as well for the past week. Unfortunately, my regular calls to patients suffered this week and last week as I was spending time with my mother in the hospital and trying to take care of my family... We still try to call patients after treatment but sometimes things do interfere with that. I hope you can understand...
Also, sorry you do not agree with our new insurance billing. However, this is what's best for the practice and ultimately our patients as getting paid for services rendered at the time of service greatly enhances the efficiency of the practice and helps control the ever increasing administrative expenses chasing insurance companies down for payment in a timely manner.