93.2% would refer friends and family to us

5 stars Customer since 2013

Sarah is the best!! Love this salon

Bella Luna an Aveda Concept Salon replied:

Thanks Alicia, You are always such a delight! ~Sarah

5 stars Verified customer

Wonderful salon! Friendly, courteous, great products! And Anya is just the best! Will definitely be back!

1 stars Customer since 2010

I've been to Bella Luna before and was pleased with my hair cut, however my last visit I ended up not so pleased. I have been wearing my hair up in a pony tail for the last week and half. I have no idea what happened. I can not say anything bad about the stylist, as she made me feel very welcomed and we had a great conversation. However, when I got home I couldn't believe how much hair she cut. Maybe we just got carried away with our conversation? I was horrified! My hair is so much shorter than I wanted, but keep telling myself, maybe it was best that I got so much of my damaged hair cut off. I tried to console myself with that reasoning, but just cant get over the fact that I can't style my hair!! Its awful!! I hate giving bad reviews but thought I had to say something. I am also not the type to complain and go back. I mean, what can the salon possibly do, I just have to wait and let it grow back.

5 stars Customer since 2011

Got a great haircut.

1 stars Customer since 2014

I had a horrible first time experience at Bella Luna, my appointment was with Sara, I was scheduled for an appointment for highlights. First the appt was scheduled incorrectly and Sara clearly was upset and slamming things down. she kept telling me that what I wanted that she didn't have time for and then stated very rudely I will just stay late, instead of referring me to someone else. I only stayed because I had a trip scheduled and really needed to get my roots done. I figured I could talk her down and eventually she calmed down. When applying the color she lathered my forehead about a 1/2 inch with color and when she washed my hair my forehead was stained with a dark brown color, I asked if she could get it off and Sara stated of course I'm going to get it off,she had to rub pretty hard to get one side off. Then she combed my hair out and stated if you don't like it call me and we'll set something up and left. I still had color on my forehead and she didn't blow dry my hair to see how the color turned out. Well the highlight was the opposite of what I asked for and I had to scrub for two days to get the color off my forehead. I made a complaint to the owner who was nice and set me up with Anne who worked hard to fix Sara's incompetency. Anne did a great job but it would take more then one highlight to fix the mess that I was left with. After the 2nd round my hair was fried on one side and they wanted me to come for the 2nd round of highlights. I called to see if I could change the highlight to a cut since my hair was so fried. Anne was of course accommodating but they made me pay for the cut. Which really infuriated me since the damage was due to them trying to fix the mess that Sara caused. Not good, my thoughts are that when you are an AVEDA Salon then you expect a high end service. I could have gone to great clips and they probably could have done a better job then Sara.

Bella Luna an Aveda Concept Salon replied:

Christina, I am so sorry you had a bad experience. I sincerely apologize for my part in what happened and I hope everything can be made right in the end.~Sarah

5 stars Customer since 2005

awesome as always

Bella Luna an Aveda Concept Salon replied:

Thanks Laurie, you are awesome! ~Sarah

5 stars Customer since 2014

Sarah did a great job on my hair and gave me great advice with style and repairing my damaged hair.

Bella Luna an Aveda Concept Salon replied:

Thanks for the review Samantha. I'm glad I could help you! ~ Sarah

5 stars Customer since 2006

I always get excellent service no matter who I see at Bella Luna. All of the stylists are great!!

Bella Luna an Aveda Concept Salon replied:

We appreciate you Nan! Thank you for your loyalty to Bella Luna! We'll see you soon!

Zoe & Sarah

5 stars Customer since 2013

I always have a wonderful experience with Bella Luna. Anya is fun and professional and always provides me with a fantastic hair cut! She also has wonderful recommendations & suggestions for ways to manage my unruly hair.

3 stars Verified customer

Nice little salon and the staff is very friendly. I loved the tea they served. But I don't recommend the Shellac Manicure. She put the product on way too thick and it was lifting and catching on things in less than a week. I love the CND Shellac product because it lasts over 2 weeks, but I had to remove this after only 10 days. The manicure cost a lot and didn't last very long. (I live out of town so I'm not a regular at this salon.)

Bella Luna an Aveda Concept Salon replied:

Thank you for taking the time to review our salon! We apologize that your Shellac manicure didn't last 14 days.

Although it sounds like there was a challenge when applying the product, we have found that wear time depends on several factors. We've adressed the application process in hopes that this will not happen again!

Zoe

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