Just moved here from out of state and wanted a spiral perm , got a appt. and was super excited I have had perms in the past, a lot and knew exactly what I wanted and what it should look like. I showed few pictures of the idea of what I wanted from the web and my own pictures of how it turned out in the past, the girl decided on some rods which said they would turn out good, but they did not turn out at all, I have NO curl in my hair and this is a perm even the night I came home there was nothing to it, I took a after pic gave it 3 days and still no curl of any kind at all. Called and let them know I didn't like it and even got advice from my old hair stylist on how to do it the way she did, passed the advice along and was advised she didn't feel comfortable doing it they way she did, and that's not how she does it. which is fine but I want my $ back bc my hair is NOT permed at all and plus my hair got damaged in the process for nothing for no style at all. I went to other hair salon in Denver and the lady informed me my hair was damaged from this perm process which she believes is acid base not alkaline based bc my hair was previously colored treated and cant use acid base, so now I have to get 1 inch or more cut off bc my ends are worse than before plus showed me how stretchy my hair is now from this process and recommended not to perm til Jan or longer. I have contacted them and was told I am not getting my money back bc the hair stylist showed me the rods and we agreed , ok we agreed bout the rods BUT my hair did not turn out like a perm and have pictures to prove it , its ubsurd that I am unable to not get my $ back bc my hair did not turn out with curls at all, if it had a little curl fine but NONE at all is uncalled for and you as a hair stylist should recognize this. I called back to speak with manager or owner whomever I can talk with and left message and still have not received a call back from anyone ,preferably the owner/manager. So $88 spent on nothing to show for , especially when its supposedly a Aveda Salon. Upset to the extreme and will never go back.