The staff there is friendly to your face, but on my 2 occasions I was left sitting in the waiting room for over 30 min past my appt time, I heard them speaking very rudely about patients. I was expecting certain things after my procedure, and am quite frankly very disappointed in the results. I am 5 months post procedure, and the only difference I notice is my wallet over $3,000 lighter. I requested my before and after pictures twice and still have not receive them. My last appointment I was over an hour past my appt and HAD to leave to pick my children up. When I told them I had to leave I was rudely told that I should have known that afternoon appts will run late. That was my final straw. I left and have not gone back. I haven't been contacting by ANYONE there to try to reschedule, apologize, see how my progress is...nothing! I have come to the conclusion that they are interested in money alone. Once they had that, they were no longer concerned with me. Not only would I not recommend this business to anyone I know, I have discouraged people from going here because of the "treatment" I received. It's very disappointing too, it seemed like a great place. In this case, looks are VERY deceiving.