The surgery that was scheduled for 5/13 was cancelled when I showed up ..I had 3 phone calls the Friday before telling me to show up 30 min.- 1 hour before my appt. for my sedation. I was never told I was supposed to do bite impressions to order the bottom dentures (which takes 2 weeks to come in)! I can understand this to be an over site except for he fact I was in a few days each week after my surgery on the top teeth...when I checked out each time I came in,I asked if there was anything that needed to be done for the bottom teeth....the desk girl told me it was all done and they were all ready for the bottom procedure!
I went home to get my top denture to go ahead and do the bite impression and Donna told me to ask for her when I got back. I did ask for Donna when I returned and was told she would be with me shortly! After sitting in the waiting room for an hour, I walked up to the desk and asked for Donna once again...the receptionist apologized and said she thought Donna had already brought me to the back...in other words, they forgot about me! When they had someone else help me, she called me immediately and also was great throughout the procedure....I wish I remembered her name since she made me feel better about the problems I had had with your office.