I was a little dismayed as they put me in the pedi appointment first, when my hair appt. was first - I missed out on my chosen master stylist. It worked out, because Holly was fabulous- however, it took three times to get this straightened out to where they had me on a list to get my hair done, and I was there an extra hour. I feel as though minimally , I should have been offered a discount , free something....nothing.. My time is evidently not valuable as long as I pay. I must say, ask for Holly - she is fantastic! The time issue for me with no offer to make it better is disappointing as I am a pure privilege level three within one year.