Quick check in. With a warm and welcoming director who was right up front at the front desk. You don't often see that. I think it's a true mark of excellent customer service when a director is willing to work in the trenches of scheduling and check in. My stylist was quick and seemed confident. The educator was knowledgable, fashionable, and friendly. I will be back and will refer others to visit this outstanding aveda institute. My only tip would be not to leave clients in the bowl when you have to run and get products. Offer to sit them up. And maybe put a towel under the neck in the very beginning. It's uncomfortable and cranes your neck sitting in the bowl, but I think this is a trick that comes with time.