92.2% would refer friends and family to us

4 stars Verified customer

A bit of a mixup when I requested a certain student, and was told she was not on the floor on the day I wanted, so I went with a different student, and after service began I spotted the student originally requested working on a mannequin. Don't know what the issue was, but better listening on the phone would help. As a retired salon owner, it is very important to stress communication equally with manual and artistic skills!

5 stars Customer since 2013

Excellent, McKensey did a great job! She really cares and it shows. She'll have a very bright future!

5 stars Verified customer

Greeting entering the store was very friendly and helpful. I never felt rushed, was offered tea or water while I browsed. Enjoyed the experience.

1 stars Customer since 2013

I have been before and never had such a dreadfull experience as i had yesterday for my appoinmnent. The first thing is I asked the receptionist if I was going to recieve the 20% off and the $20 worth of inventory that was emailed to me the day before, and she didnt even reply. When I made this appointment i asked to have a full head highlight. During my visit the instructor didnt even come by to check on her student. After having another stylist help her we finished up. I know that you take a certain risk having a student do you hair and I understand that. When my hair was dry I told the student that this is not what I wanted ( my hair looked like I hadnt had anything done to it) When the instructor finally came over she blamed it on me and said that i didnt ask for the right thing. As far as i know Highlights always go to the scalp and I still had 3-4 inches of hair on the top of my head that was not highlighted at all. She again told me that I miscomunicated what i wanted. Im sorry im not in your field, not once have I ever been told that if I didnt like my hair it was because I didnt ask for the right thing. Very rude instructor! I dont blame the student because you are only as good as your teacher and obviously with this instructor your not going to get any help to succeed. I even heard the student asking the instructor to help show her how to do the highlights and she never came back to show her/ask her how shes doing/or to check on my hair and make sure that everything was going smooth.

5 stars Customer since 2014

I was a little apprehensive as I had an appointment for cut/root touch up and partial highlights with Sydney, whom at first seemed either nervous or just timid. I expressed what I wanted to achieve color wise and cut, I have curly hair and most hair dressers whom are straight haired can work with it all day long, they usually have NO clue how to cut or style it. She called her supervisor over before beginning to get advice on how to proceed = making me more nervous. She took notes at the supervisor told her how to proceed with the recipe for color, etc., Well 2.5 hours later I have to say my hair color, feel and cut have NEVER looked better and for 1/3 of the price I'd pay elsewhere!

4 stars Verified customer

I have already referred a friend and she has been to Aveda a couple of times and will be going back also!

5 stars Customer since 2004

Grrreat as always

1 stars Customer since 2013

This is probably the last time I give this school a chance. I've never gotten a great cut, & the manicures are a waste of time & money. This last time my appt was lost, but I was able to get one at the same time, no biggie. After a long, but thorough consultation, hair wash and 15 mins of combing my shoulder length straight hair the student cuts <1/2" from the neckline and starts looking for a teacher, when she finally got one she was told it looked good & to blow dry. I've had more hair on the floor for a bange trim. I asked about getting the rest cut, I had discussed 2-3" off all over, was told they do that dry...ok? Another teacher came by, was going to dismiss me until it took 3 times for them to hear nothing was done to my hair! So he starts to work on it, never asking what I was trying to achieve, & never once used it as a teaching opportunity for the students watching. To top it off he still left almost the whole left front undone, its about 2" longer than the right. I called about it 2 days later and one other time but no one has returned my call. They need less front staff & more teachers for the students.

5 stars Verified customer

The Aveda spa is a wonderful atmosphere. The students were professional and did a fantastic job with our massages. Would highly recommend!!

5 stars Verified customer

Amber didn't great job with my hair! It was exactly what I wanted but couldn't explain it. She knew exactly what to do. She was fun loving and easy to talk to!