This has been my second poor experience at Aveda Institute. The student who cut my hair was very nice and seemed knowledgeable, but after she blow dryed my hair is when I noticed a "block" of layers on one side. I asked her to fix it and she got an instructor who snipped and thinned a little more off, but the block still didn't go away. The student then tried to fix it and snipped/thinned some more off. Then when the student still couldn't fix it, she ended up getting a second instructor who also snipped and thinned a little more off, but it just started to look like a chunk was missing (I think the bottom layer got cut with all the "snipping"). So the second instructor basically said you can either leave it (meaning I would have a noticeable chunk of my hair shorter than the rest) and hope it won't look as bad with a different style OR come back for another appointment to get it fixed, which means I would have to cut off 3 more inches (I already had 3 1/2 cut). I haven't decided if I am going back or not, but it's probably leaning on the unlikely side.