I have been a client of Aveda Institute salons for about ten years and this was bar far my worst experience. The stylist was a master’s student who will be graduating one month after my service was conducted. I have had services from both non-masters and masters students. Based on my experiences I expected a master’s student preparing for graduation to be able to conduct a client visit.
My student stylist was unprofessional, did not provide the cut we discussed and was completely unequipped to provide my service. The cut she provided was much shorter than the picture we discussed. In addition to this the cut was executed incorrectly and an instructor had to fix it which resulted in more length being removed. To give you some perspective, my service was estimated to last one hour and I was in the salon for four hours! The cut is was absolutely what I did not want. I specifically told my stylist that I wanted to be able to put my hair back and that I wanted to maintain a decent amount of length so it would grow out in the next 12 months for an upcoming event. I am now unable to put my hair back and doubt my hair will grow to the desired length by my event (which it would have had it been cut to the length we discussed and what was in the picture).
Multiple instructors had to be involved in my cut. I also had to have my hair re-shampooed and cut because the stylist added too much product and made my hair sticky (a quote form one of the instructors). The stylist them told me she, “isn’t comfortable with cutting hair” and blamed the instructors for her mistakes. I think it is irresponsible of the institute to have a stylist on the floor, even if it is a student, who is self-admittedly uncomfortable with cutting hair. This is a disservice to the clients and poor business practice.
I understand what it means to work with students. I have worked in education for 15 years and know what it means to visit an institute. I have also been a long time customer. I expect a trained semi-professional who may need slight guidance. This was not what I received. I was met by an unprofessional and poorly trained person. I don’t even feel comfortable referring to her as a professional or even as a student since she clearly has not learned much nor did she take her education seriously.
I am extremely disappointed in my experience and very unhappy with my cut. I was in tears over it the remainder of the day and am now reminded everyday of this unpleasant experience. I have been a long-time client of the institutes and supporter of their educational mission. Unfortunately because of this experience I can no long visit the institute and have serious doubts about the education they provide.