This is probably the last time I give this school a chance. I've never gotten a great cut, & the manicures are a waste of time & money. This last time my appt was lost, but I was able to get one at the same time, no biggie. After a long, but thorough consultation, hair wash and 15 mins of combing my shoulder length straight hair the student cuts <1/2" from the neckline and starts looking for a teacher, when she finally got one she was told it looked good & to blow dry. I've had more hair on the floor for a bange trim. I asked about getting the rest cut, I had discussed 2-3" off all over, was told they do that dry...ok? Another teacher came by, was going to dismiss me until it took 3 times for them to hear nothing was done to my hair! So he starts to work on it, never asking what I was trying to achieve, & never once used it as a teaching opportunity for the students watching. To top it off he still left almost the whole left front undone, its about 2" longer than the right. I called about it 2 days later and one other time but no one has returned my call. They need less front staff & more teachers for the students.