88.5% would refer friends and family to us

4 stars Customer since 2015

My experience was great and I liked that I had the same stylist twice. Is not often that that happens since most of the "master" students leave by the time you go for your next appointment. Teara A. was great and the teacher "Trish" was very good" she new what I had in mind for my highlights. So why I am only giving 4 stars... 1. Teara was still a little skittish doing the highlights, she took a long time to do it and therefore the highlight got a LOT lighter than what I think we had in mind, the second issue was that there were not many "instructors" on the floor and therefore it would take very looong for the master student to get the instructor to tell her what to do next. It took close to 3 hrs to do partial highlights and that's without styling my hair. I left there with wet hair -hat to leave since I had an appointment. Overall the experience was good. I am happy with the highlights and will go back.

5 stars Verified customer

My facial was perfect and Brookw is so sweet. She used the perfect pressure on my face and scalp - I was complexity relaxed and my skin felt refreshed and so smooth. I will go back .

5 stars Customer since 2014

Jenn did an awesome job on my hair, I love it! She was very professional!

5 stars Customer since 2016

My colorist listened to my requested during the consultation phase and made great recommendation for products to maintain the color and health of my hair. Loved her positive personality and professionalism.

5 stars Verified customer

Fabulous facial. Candice is great!

5 stars Customer since 2016

Love the Institute. Best service and absolute best Master Student Arnell Jack. Had the good fortune to get her my first visit and every visit after I request her. And I continue to send her referrals.

Aveda get's it right!

5 stars Verified customer

Fantastic!

1 stars Customer since 2014

In the future my suggestion is to have all proper equipment ready and in place ...check everything before I enter.also I don't remember my experiences of being distributed so many times with the door opening and closing to go to look for an instructor or equipment .. I wasn't pleased with my experience however I will come back because we're all learning everyday how to do it better next time ..The young lady was very pleasant however needs more experience ex..let the client know when you're about to touch their face with cold water..know how to use the steamer..gentle touch but firm

3 stars Customer since 2016

My stylist was knowledgeable and took her time with my cut and style. For the price, it was certainly an acceptable service.

5 stars Customer since 2016

My hairdresser Brandy is so nice and talented. Her educator checked on the process every step of the way. I have already scheduled another appointment. I love my hair, thanks Brandy