My experience was great and I liked that I had the same stylist twice. Is not often that that happens since most of the "master" students leave by the time you go for your next appointment. Teara A. was great and the teacher "Trish" was very good" she new what I had in mind for my highlights. So why I am only giving 4 stars... 1. Teara was still a little skittish doing the highlights, she took a long time to do it and therefore the highlight got a LOT lighter than what I think we had in mind, the second issue was that there were not many "instructors" on the floor and therefore it would take very looong for the master student to get the instructor to tell her what to do next. It took close to 3 hrs to do partial highlights and that's without styling my hair. I left there with wet hair -hat to leave since I had an appointment. Overall the experience was good. I am happy with the highlights and will go back.