This was my second visit to the Institute since I was so pleased with the first time. Student was pleasant, but seemed distracted and uneasy about cutting my hair, which is thin and fine. I requested a short cut, stacked in the back and short in the front to give it more lift. She faced the chair so that I could not see the mirror during the whole time. She cut very little off the back and none off the front, so it looked flat. To fix that, she just added gel and hairspray to add more lift. She left her station several times without explanation, which added time to an already long session. I believe she just wasn't advanced enough to know what to do--said she wasn't used to working with my type of hair. The supervisors came three times, but there was a different one each time and they didn't really check on the progress of the cut, which, I believe, would have helped a lot. My first visit here was very successful, so I'm hoping the appointment I have next time will be as good as the first.