The entire experience was a long, unprofessional mess. I understand these are students, but the two girls that helped me are not ready for the work world in 2 months! They giggled and checked their cell phones during my entire waxing appointment. I was a mess when I came out of the room with wax all over me, my cloths and in my hair - the room look like a wax explosion. I won't go back! Was in the mall and thought I would give it a try - lesson learned.