My appointment was on time for a pedicure and wash, trim and blow dry. The overall experience took way too long arriving at 9:15 and not getting finished until 1:15. Mini back massage was nice, the facial I felt she could have explained what she was doing so there was a little communitcation, the pedicure was average. No pumus rub until I asked, water jets on chair not working, the gal seemed afraid to touch too firm. Loved the products for the pedicure and hair treatment. I aksed for just a trim and it was OK. The blow out took way too long and again she acted like she was afraid to work touch my hair. Nice little gal but not sure if I will go back because my time is too valuable to sit around that long.