I was very impressed with the service my daughter and I received at the institution, it was more than what I expected. I really enjoyed the quiet room and the complimentary facial. The only thing keeping me from giving you 5 stars is she did everything right except for the styling it at the end. She straightened it, but just left it straight, didn't bump the ends or anything. I didn't complain because it was very clean, conditioned and straightened, but I had to go home and curl the ends, just a slight bump would have made the difference. But I will definitely come back, I've already made an appointment to do so.