I have been going here for years and usually have good services, but this visit was AWFUL and I left in tears. Aside from starting 15 minutes late because they were unable to locate my student, the accent I had done was ALL wrong. It was more of a full or partial on top. I requested a few subtle highlights put in and left looking streaked and summer blonde. Also, the application was poor. I have visible "chunks" and the side pieces are not blended at all. Spoke with instructor who said they could put toner on it or add some lowlights and then basically tried to "talk me out of it." I had been there for 3.5 hours for 6-7 foils on top and 2-3 on the sides. This is typically how long it takes when I get a full or partial color done. By this time, I was too upset and did not have the time to stay another hour or so. Didn't feel like they really wanted to fix it.