97.4% would refer friends and family to us

5 stars Verified customer

From the sales staff to the service group everyone makes you feel like you are part of the Auto Haus family. I would like to especially give a bigs thanks to Kellen in service for his thorough explanation of the service being performed & why it is needed. They are also very proud of there shop which they should be & are glad to show if off to anyone wanting to go back and take a look. Thanks again to everyone at Auto Haus for selling a quality product & providing stellar service.

James B.

4 stars Verified customer

Eric Altizer is great; very caring and supportive. But prices at Auto Haus are way too high, especially for routine service items like oil changes. Pricing structure should be re-examined and lowered to encourage more customers.

1 stars Verified customer

Service department not very good, had to take my car there twice to get to gasolines my allowed a bit.

5 stars Verified customer

Great customer service.

5 stars Verified customer

Superior service, friendly & knowledgeable staff!

5 stars Verified customer

Excellent service. Work was completed on time and they are always professionals.

3 stars Verified customer

Once I arrived to pick-up my vehicle, it was unclear as to how and where you were supposed to close the invoice process and get my keys. The only available service coordinator was on the phone and people did not know who to approach. There is no designated service desk labelled accordingly. People came into the service area and cut in front of others who had been waiting for someone to approach them to close out their service claims. It was due to the lack of a designated service desk and signage to direct people accordingly. My service was done in a timely manner and according to the service writer I spoke with the day before. However, the front-end alignment appears OK ("within specs" per my service writer but "at the limit of the alignment capabilities"), but it still drifts slightly to the right. I will call and discuss with my service writer. Overall, I'm please with the service I've received at the AutoHaus, but more is needed to streamline the closing process.

5 stars Verified customer

Auto haus does good work more coupons should be sent out customers will have more work done on their cars if so.

1 stars Verified customer

Excellent service and personnel . Wish it would be less expensive .......a retiree!

5 stars Verified customer

The Service Tech Rep Eric at Auto Haus Team provided exceptional customer service and assistance. Mechanics did a great job always. Kept us informed on all work and any growth required. We have been customers of Auto Haus Yorktown for over 9 years. Service and Professionalism always fabulous! ML 320 is running great. Thank you for a Job Well Done!!

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