It was a fair experience, which is not average these days, if you get my meaning. I didn't know how long it would take ahead of time. That would have been nice, if only to know. I wasn't in any hurry, I had brought along a lot of backed-up reading material, and had no other appointments on the day. I did, however, have issues connecting to the autohausguest wi-fi. My lap top worked fine later in the day, both at Jason's Deli in Newport News and Starbuck's in Gloucester, so there does not appear to be anything wong with my device. This needs some attention on your behalf.? Aside from that, It was a very benign experience, owing largely to the fact that there was absolutely nothing wrong with my car at its 30,000 mile scheduled service. Hurray! And I love, love, love my 2011 C300. Thank you Brennan!