99.4% would refer friends and family to us

5 stars Customer since 2016

Hopefully, three times, the charm. While this repair should have been done on the first or second visit, it seems finally to be fixed. How staff handled this took away much of the sting.

Atlantic Motorcar Center replied:

We want to thank you for your business and trust in our facility, that's what we aim for, building lasting relationships with each and every one of our customers.

As for the minor issue that popped up later, I'm truly sorry that you needed to stop back for that additional fix. We often see one washer pump leak on the BMWs, but to have both the headlight washer and the windscreen pump both leak, not so common.

We take great pains to throughly evaluate every vehicle, so we can give the owner information to make an informed decision.

Sometimes, especially so on an older vehicle, little things are not uncovered until the car has been driven for a bit after repair. And even through we do a comprehesive road test after each service, these things don't always show up. But as you discovered, we're more than flexible and willing to go the distance to make certain that our customers are 110% satisfied with our value and our service.

Know that you can always call myself or any of my team, anytime, and we will take care of all our work and assure your complete satisfaction.

- Bruce

5 stars Customer since 2014

I feel that you were thorough and had my mi

Atlantic Motorcar Center replied:

Thank you folks, we appreciate your trust and your business!

- AMC Service

4 stars Verified customer

There was a lot of work done on my 10 yo BMW - both for repair and 100k service. Despite what seemed a thorough pre-service review and my approval to have all recommended work done, I had to return almost immediately for further work, albeit more minor.

However, I appreciate the courtesy shown, the professional expertise, and the use of a loaner.

Atlantic Motorcar Center replied:

We want to thank you for your business and trust in our facility, that's what we aim for, building lasting relationships with each and every one of our customers. So many of our new customers come from the new car dealer, or other service facilities that don't know how to service the car correctly, or worse overcharge for what should be a minor repair.

As for the minor issue that popped up later, I'm truly sorry that you needed to stop back for that additional fix. We take great pains to throughly evaluate every vehicle, so we can give the owner information to make an informed decision.

Sometimes, especially so on an older vehicle, little things are not uncovered until the car has been driven for a bit after repair. And even through we do a comprehesive road test after each service, these things don't always show up. But as you discovered, we're more than flexible and willing to go the distance to make certain that our customers are 110% satisfied with our value and our service.

Know that you can always call myself or any of my team, anytime, and we will take care of all our work and assure your complete satisfaction.

- Bruce

5 stars Verified customer

First class service with a smile.

Atlantic Motorcar Center replied:

Thank you!

5 stars Customer since 2016

Always professional and courteous service. Receive thorough inspection of my car with every visit.

Atlantic Motorcar Center replied:

Thank you, we really do appreciate your business, and kind words!

- AMC Service

5 stars Customer since 2005

Excellent service and knowledge. Just as good as my Lexus dealer on Hilton Head. We've used AMC for years for our Minis, Hondas and now our Lexus.

Atlantic Motorcar Center replied:

Thank you Hank, appreciate your business over the years!

Yes, AMC has the same capabilities, without the costs, of the new car dealer. We can service any vehicle in warranty, keeping the warranty intact.

5 stars Customer since 2014

Very courteous and understanding. Took time to update me as my vehicle was being worked on. Asked how I was doing and about my summer - very personable and remembered who I was. I felt like I was not 'just another customer'.

Atlantic Motorcar Center replied:

Thank you Betsey, that's what we aim for every time, a personal relationship, with you and your car. It's all about trust, knowing, and confidence. Thanks for sharing!

5 stars Customer since 2010

Visiting Atlantic Motorcar for whatever reason, whether it be a tune-up or a repair, is always seamless --

just the perfect blend of professionalism in a thoroughly courteous and friendly environment.

Atlantic Motorcar Center replied:

Thank you, we do value your kind words, and your business, through multiple car ownerships, has truly been a pleasure!

- Rick

5 stars Customer since 2005

always great, excellent service and professional handling of the autos. well worth the price.

Atlantic Motorcar Center replied:

Thank you Beth, great to work with you over the years, always appreciate your business, and suggestions.

- Bruce

5 stars Verified customer

This was my very first experience with Atlantic and I was extremely expressed!!

Everyone went out of their way to be open, honest and informative about the recommendations of what needed to be done. Frank, the service manager and I discussed the options about what was "nice to be done" versus "needs to be done". I really felt he had my best interests as his priority. The service technician was very informed and also went out of his way to provide a great experience.

Obviously, - a different kind of service company!!

Atlantic Motorcar Center replied:

Thank you! "Open, honest, informative" we hear those phrases expressed often, but it feels great every time. That's what we strive for, with each and every visit. In regards to your kind observations, allow me to share a few items.

First, we really appreciate your first time business and trust! We know that auto repair can be stressful, but we really work hard to make it not so, to make it like seeing old friends. Most of the time we succeed, and that brings us great joy.

Second, that's the way we handle every service, we want to make the customer part of the repair process, for us, its about building relationships, relationships that last for years.

A " kind of service company", yes, we agree. And sometimes, as you discovered, different is better.

Thank you once again, and we do look forward to working with you in the future!

- Bruce and the AMC Team

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