The good part of this experience was the very good technicians that supplied the facial, massage, and pedicures. My daughters said they were very good. I speak only for my pedicure experience which was very good.
The process of arranging this spa party was NOT good. I spoke with Deb three times to arrange this and evidently this was not passed down to the front desk people. They knew nothing of it. NO table was ready as I was told it would be and I was even asked what color tablecloth I would like. I responded green and the cloth on the table was gold. Not a big thing but irritating.
I was also not informed that this was a unisex salon. Seeing a man taking a shower even though it was
frosted glass is NOT appropriate. Very surprising however. Having a man walk into the dressing room area while my daughter was sitting in a robe with a portion of the body partly exposed was disturbing also. I supplied a lunch for the party and the leftover sandwiches were placed in the spa refrigerator and were going to be taken home. They were forgotten. I received no telephone calls regarding this and went to pick them up the next day only to discover they'd been eaten. A telephone call to me stating that they were there would have been professional and nice. So I fed the staff and paid for it too. Shame on them.
Thank you so much for sharing you experience with us. We certainly do our best to meet your every need. We are so glad that each of you enjoyed your services, and apologize that our single person shower, single unit dressing rooms and waiting area was not to your liking. Our guest service team is always aware of parties that will be arriving, however it is our protocol to ask the name of each person arriving. We were delighted your husband was able to come in the next day and pick up the sandwiches that remained from your party and enjoyed hearing from him how great your services were. We will be contacting you regardless as we want you to have the best experience possible.