Absolutely horrific experience. Stylist wasn't open to discussion, she was attending to another customer at same time, I had to wipe my own hair color off my cheeks and had to ask for the cleaner to do so. Keep in mind a little stain from hair color expected on forehead by hair line but not on cheeks, let alone she was going to let me walk out of salon without even offering cleaner to wipe. I am a long time customer and was disappointed. Won't be coming back also will not be referring any more family and/or friends...ever!