Very disappointed in the massage I received yesterday. When I booked the appointment I requested a certain therapist that did deep tissue. The recepcionist confirmed, 1 1/2 hr deep tissue hot stone. I never said I want't hot stone and I told her I didn't want that. I arrived 10 min early, only to be taken to the room 10 minutes after my appointment time. The therapist either didn't feel well or was having a bad day. She didn't greet me or tell me her name. She asked me if I had areas that i needed more work and I told her yes my neck and shoulders. I asked her several times to go deeper since she was literally just rubbing lotion on me. She said ok but then never changed pressure. She sat on a stool for nearly the entire massage! you can't do deep pressure sitting down! I was trying to relax but I was getting more and more anxious because I was not getting the service I asked for. Finally when the massage was over she told me to get up when I was ready, then disappeared. I left there more stressed and my neck in more pain than when I arrived. $155 later, I was out the door! Will not go back for a massage ever again!
Aqua the Day Spa - Banner Hall replied:
We are very sorry that you had an unpleasant experience. There is not have a massage therapist named Tammy. We want to make sure this doesn't happen again and would like the oppotunity to make up the service to you please give me a call at 601-362-9550.