I had an emergency; a broken blood vessel and called in to get an appointment that day. Although there were no openings for my doctor, the support person was able to find a doctor to see me that day. What a relief, you really went out of the way to get me in. When I got there, the place was packed; there were a lot of people waiting. I did have to wait about 30 minutes before the doctor could see me, but I was grateful that I was able to be worked in. Also, the doctor that saw me was great. Despite it not being sight threatening, he was really concerned and took the time to investigate to relieve my concerns; he didn't just blow it off. My normal doctor is also great and the entire staff goes out of their way to make me happy. The last time I got glasses, they accommodated some unusual requests (large bi-focal area) and took the time to make them perfect.