I've been going here for almost 2 years now. The service and people are great. They're able to work with you, if you need to adjust your schedule. And the wait time is very minimal, if any. A 12 o'clock appt is at 12. You're not forced to wait longer, due to miscommunication and such. It may be a little pricier than other places, but worth it in my opinion. This isn't SuperCuts!