My glasses snapped in half while at work. Dr. Goetsch had already left for the day, but came back in to do my exam! Also, because I had to get back to work ASAP after the exam, Dr. Goetsch volunteered to personally deliver my glasses to my work! The assistant was also very helpful in helping me pick out frames and explaining the different packages, making necessary phone calls, etc. The costumer service was outstanding! And the variety of frames (including name brands) was great! I'm so impressed with my whole experience & will definitely be back!