97.1% would refer friends and family to us

2 stars Verified customer

After planning for my 60,000 mile service I set an appointment for 5 days in advance. I was contacted by Accurate and advised that the appointment was for the 60,000 mile service. I assumed they would be prepared. I brought the vehicle the evening before my scheduled 8 AM appointment. Accurate did not even start working on my vehicle unti after lunch and I finally received a call at 3:22PM to advised that two new belts were needed along with replacing the engine coolant. I went up to pick up my vehicle at their 6 PM closing. After waiting until 6:30 PM they advised that they did not have the tool necessary to install one of the belts. I finally got a call at about 2:30 PM the following day to advise my vehicle was finally ready. Very frustrating to make an appointment well in advance and specifically advise the scope of the work only to have them wait unti over 7 hours after the scheduled appointment before a call on what was needed. This is not representative of past experience with Accurate but it makes me wonder about the current staff and the quality of the mechanics.

5 stars Verified customer

As a new Houston resident Accurate Auto is now my official auto repair shop. The staff is very friendly and courteous. I'm very satisfied with the work performed and the repair time.

Accurate Auto Center replied:

Welcome to the Houston area and Welcome to Accurate Auto Center. 2016 will be our 37th year. We will strive to continue to earn your trust and business.

5 stars Verified customer

5 stars

5 stars Verified customer

Always a professional experience. Their customer service is above and beyond.

5 stars Verified customer

Excellent service like always !!!

Accurate Auto Center replied:

Mr & Mrs S! We understand the importance for a Safe & Reliable vehicle for Business Owners life yourself. Repairs and maintenance done promptly, and your back in Business. We value the trust you place in us!

4 stars Verified customer

things went well

Accurate Auto Center replied:

Mr. H, Short and to the point Review. As a new customer of ours, we appreciate the opportunity to service you vehicle. She needed a lil extra care however, back on the road again. For over 36 years now, we have been caring for our neighbors vehicles. Glad you decided to stop in.

5 stars Verified customer

Always honest and done on time!

Accurate Auto Center replied:

Niki, as a small business owner, Accurate understands the importance of your vehicle being reliable and safe. Also budgeting needed maintenance and repairs to get the most value. We realize you drive a long way to have us care for your vehicle and appreciate the trust and opportunity.

5 stars Verified customer

Great service ALWAYS!!! Thank You

5 stars Verified customer

For many years now I have trusted my cars to Accurate. My wife was scheduled to drive out of town to visit relatives so I asked them to check the car out. They did a very thorough check and even took me out to the Bay Area to point out a couple of issues I had. Not many shops will do that and the repairs were completed in one day. From Cyndi, to Becky, to all the front end staff and mechanics I feel they really care about my families safety, as well as ensuring that my vehicles are properly maintained for the long run. A family business high in customer satisfaction and quality repairs.

Accurate Auto Center replied:

Mr and Mrs Sokol, The Staff at Accurate genuinely cares about our customers vehicle safety and reliability. For over 36 years we have strived to provide automotive repairs and maintenance with an Education approach and to bring customers out to show them what is going on with their vehicles. We value your long term trust in us and appreciate the opportunity to continue.

After all, you not just a customer, you are part of our Accurate Auto Center family.

4 stars Verified customer

Long term customer and have received excellent service at a reasoable price new employee Becky was courteous and professional

Accurate Auto Center replied:

Mr. & MRs M, Becky is a great addition and asset to Accurate Auto Center. We value the long term trust and will strive to earn your business.

Cyndi, Becky and the Accurate Team

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