I brought a friend along with me and been telling her how much I like Aveda. She did NOT have that same experience. She noticed how hurried and sloppily dressed her master student was, as did I. I got a head massage while she was already out of shampoo. She informed her student that she had a bit of product in her hair and was she sure it was washed out, the reply was "I'm pretty sure". Even my student commented on how fast my friends hair cut was! My student was Erica, hers was Emily, both masters.
We were across from each other and i don't know how her student didn't notice her very painful face as her hair was getting pulled, she asked several times to please take it easy and nothing changed, It was so obvious on her face I felt so bad and also embarrassed that I brought her. her hair cut was done in under 40 minutes, i was there for 1.5 hours. I've been going to Aveda for over 6 years and have never had a cut that short. Our appt was at 6pm so maybe the student wanted to hurry out of there? There was a couple other comments my friend made about the student being short and rude with her once they got downstairs and she asked to be brought back up so she could wait for me on that bench. I'm leery of recommending and bringing another friend. i hope this was just a one time occurrence and hope this would get addressed with the hair dresser? Thank you : )