First of all, this is a teaching environment so you have to be patient with the hairdresser, who is a student. Allow yourself extra time, as some of the students are understandably slow. My recent experience was with an especially slow student. She was a sweetheart, but obviously very unsure of herself. She called upon the teachers for help every few minutes. A haircut, wash and style took 2-1/2 hours! I have been here before and this is not the norm, so maybe she was not as far along in her studies as my previous hairdressers. Nevertheless, the students are closely monitored, and a teacher makes sure the services are performed correctly and to your satisfaction, and they will make any corrections necessary. The prices are great if you have the time and patience, and I have never been unsatisfied with the finished product.