89.8% would refer friends and family to us

5 stars Customer since 2015

My apt. was at 8:30am on a Saturday and they were ready for me the moment I arrived. I checked in, completed some paperwork and was offered water or hot tea (lovely touch)! I then met with my student Briana to discuss color and hair style. Crystal (Master) assisted with the color selection for the touch up and we began. Briana was very pleasant, professional and thorough. As I waited for my color to set I was given a lovely hand scrub and massage, which is a great opportunity to learn about Aveda products. I then enjoyed a fresh and delicious fruit smoothie that was $3 for charity. Briana then proceeded to wash my hair and add a botanical conditioning treatment and we finished with the blow dry/style. The process took just under 3 hours but I went prepared for students to take their time and enjoy the relaxing experience. The facility is large and beautiful and I already have my next apt. Thank you Aveda, Briana, Crystal and all staff for a wonderful experience!

4 stars Customer since 2009

My service was excellent, except for 45 minute wait. It seems I always have a 30-60 minute wait from the time of my scheduled appointment. HATE it!

4 stars Verified customer

I am totally in love with my hair and I am so glad that I went to the Aveda institute. This was my first time ever going to a hair school to get my hair done so I was extremely nervous. The student that did my color/haircut, Torrie, was AMAZING. I asked for a color that was a little bit out of the ordinary, but she was thrilled that she received this color job and matched my color perfectly to that of the picture that I showed her. She explained everything that she was going to do to my hair before she did it and was constantly making sure that I was comfortable and doing alright. My haircut was just as great and the supervisors really only checked in on Torrie since she had almost total understanding of what needed to be done and how to do it. The only thing that could've been better was if I had eaten beforehand because it took a little longer than we had originally anticipated. However, I knew that this could've happened since the students are still learning at becoming proficient before picking up speed in their work. I will definitely be returning in a few weeks to get a touch up and I would highly recommend going here. Just make sure you are patient and understanding, because these are still students and if you're only going to sit there and complain the whole time, then this place isn't for you. Keep an open mind because happier students will result in a happier outcome for you :).

5 stars Verified customer

The front desk was prompt and had me checked in quickly. The student stylist was suburb. Adam D. went above and beyond to make my vision of what I wanted come to life.

5 stars Customer since 2010

Shanice understood my hair dilemma and was able to provide me with a very updated, easy to maintain haircut!

3 stars Verified customer

Overall I tolerate the experience because the cost is low. However, I almost always have to wait 20+ minutes for my stylist which is very frustrating. Yesterday several guests that came in much later than I did were brought back before me. Also, everyone seems pissed off. No one had a smile on their face. So overall no, not an enjoyable experience but I did get a good haircut and blowout so I guess it all matters what is important to Aveda as far as "the experience" goes.

5 stars Verified customer

Always a great experience! Good luck to Kelly! You're the BEST! I'll miss you!

5 stars Customer since 2009

Amazing work by Jack (He is a Master who works Mon, Tue & Wed). I had him do my hair a couple of times and the first time I was happy but this last time I was thrilled!!

He did a full head of highlights and a retouch and it came out amazing!!

Really loved it, he is also a lot of fun btw...Lol!!

So I was also very entertained.

Wish I could go back and get him but he is graduating at the end of March.

If you get a chance do request him =)

4 stars Customer since 2009

The students are quite competent, some more so than others but always try hard to please. Nice easy-going atmosphere but sometimes takes ages for the supervisors to appear for final ok. Products are great but very pricey.

5 stars Customer since 2014

Awesome as always.