Wonderful to get the free products and points on customer appreciation day. perfect service. Unfortunately, not the same for scheduling an upcoming apt. for 20% off. I waited 40 minutes in line, from 12:45, but had to leave at 1:30 to pick up children from school. Sad to wait that long and not get to schedule an appointment. The line just did not move, there were always 4 people in front of me?