I have gone to Aveda many times in the past, but I've never been so I pleased and upset with my experience. I waited over an hour to even be brought back to have my hair done. The woman who did my hair was unbearably slow, didn't make me feel comfortable, and cut way more hair than we had originally agreed on. Then, while she was blow drying an instructor came over and said she had another haircut. Then two other people came over and began to blowdry without care, they rushed and when they were done it was frizzy and unkempt. Since at this point I had been there for almost three hours, I wanted to leave. They could tell I was upset so they gave me 20% off my haircut price, but I will still never go back, it's very disappointing.