Came in for a color touchup. I had a 10am appt. 5 people that came in after me were called in before me. Finally after questioning this i was brought in. Stylist couldn't find my color formula from the last time. Stylist just started applying my hair color at almost 11am. I had haircolor all over my face, had water directed into both ears during rinsing, i still have hair dye on my face. At checkout i bought a flat iron, cashier didn't even give me a bag for it. For $120 product you should be able to provide a customer with a shopping bag. Educators are not friendly, and don't give off a good vibe to customers. There is also a bad vibe between the students and educators. Came here 2 times, I'm not sure I'll be giving this place another chance. I'd rather pay a little bit more and be treated more proffesionally. $42 for a touchup is not a bargain, can get it done for about the same at a very reputable salon. Not worth the unproffesionalism...gave this place a try because i like aveda products...oh, almost forgot, I left at 1:47pm, ...i had a 10am appt for just touchup on roots.