Extremely disappointing. I waited for over an hour for an appointment that was previous made. I was told about 5 different stories why the tech was running late. The haircut was fine (in fact, I had my hair cut before and was very pleased). The manicure was something else. I had to tell the nail tech to shape my nails, she had no intention to file my nails until I told her. The pedicure amounted to putting my feet into the tub of water for less than 5 minutes, clean the cuticles and try to shape the toe nails. Each toe has a different shape. The whole process took over 5 hours. It was exhausting and I had to cancel a work appointment because of the length of time this took.