My sister was here from out of town, and having gotten 4 hair cuts here I was raving about how wonderful it was and wanted to take her for the same experience. It took over 2 hours for her trim, long layers and some facial angling. My sister was so frustrated and sore from sitting in the chair she left and didnt have it styled or blow-dried. I understand that students are learning and deserve more time, but over 2 hours was a bit much. Further, I decided to get my eyebrows waxed while I was waiting for my sister to finish up with her haircut, the student did not know how to do it and didnt ask for help. She placed wax on the same skin area twice, and attempted to scrape the wax off of my face with her nail, (while pushing down on my eye) it didnt come off and the hair didnt come off either. After she scraped the wax off with her nail she proceeded to pluck the hairs, which I understand is necessary to clean up the area, but not for the entire eyebrow because the wax didnt work. I asked her if the wax came off and she said no and she didnt know why- (which i felt would have been a perfect opportunity to stop and ask for assistance- but she didnt) I asked her to stop after the first eyebrow and was going to have to go somewhere else to have it fixed. I asked the front desk if there was an instructor that could help correct this- and she replied that she was sorry but the students are learning and she could get me another student- I felt this was unacceptable. I agree 100% that the students are learning and I entered the facility with that understanding, but also with the understanding that they are supervised students and there is someone experienced available to help rectify issues, apparently this was incorrect. I decided to settle for another student as this was the only option presented to me and I didnt want to leave with one eyebrow done and one not done. I then had the wonderful experience of Christine Mc... She did a great job, was able to correct the issue with the first eyebrow and was professional. I ended up paying for this service, which I felt was a little absurd given the awful experience I had prior to Christine. I would not get a wax here again, and I would not bring guests or recommend friends for services here.