Very good service but, once again, the Hand Massage that at past inquiries I was told was part of the hair service I get (colour retouch & cut), was forgotten. For once, I was late for an Aveda appointment but not terribly late. I tried to call and explain my lateness and that I was on my way but with the numeric prompts I hung up the phone, after all I was driving. I parked and went inside where there was a line (queue) and when I spoke to a gent at The CheckIn desk he told me I no longer had an appointment but that he would try to get it back. I wondered what the outcome would be for being late. I am glad he was able, on the system, to actually make a new appointment for me.
At the end a student next to my student exclaimed when asked about the rest of her day b4 the graduation celebration that "she would DIE if she had another guest." A little insulting being that I am a guest. The good news was that when I got hime I discovered in my home Mailbox (for snail mail) that my new Pure Privilege Card has arrived.