91.4% would refer friends and family to us

5 stars Customer since 2014

Text reminders of upcoming appointments are a great use of technology

5 stars Verified customer

Very pleased with THIS visit! The girl did a great job.

NOT pleased with previous visit! I requested a haircut and had to remind the girl after the touch up and shampoo I wanted it also cut as she started to blow out my hair. She barely took off 1/4 inch off the bottom and did nothing else besides the fact that I had to wait for over 30 minutes and did not get the person I had requested and booked with. I was also embarrassed by her and one of the managers that comes over to check on what the student is doing. They told me I had an "abrasion" on my scalp, the manager noted this on my sheet and made me initial what she wrote. The manager also told me my highlights were TOO BLONDE!!! I was embarrassed beyond belief. When I got home I had my husband check my scalp and what turned out to be an abrasion, which they made a BIG deal out of was a pimple....I will not go to this student again! And if I see the manager that embarrassed me I will ask for someone else. Both student and manager mentioned to me several times about the abrasion. I was ready to walk out as it was merely a pimple.

2 stars Verified customer

I've used the Aveda Institute many times in many different cities. Unfortunately the students I've gotten the last couple of times at the Ft. Lauderdale location were below average. My hair stylist also did my eyebrows and did not seem sure of this process whatsoever. Wanting feedback from your teacher is good and accepted in these situations but having no vision so that you just do a simple trim of my previous cut and then can't even do that well and need it to be fixed by your teacher just isn't very encouraging. Also, my hair stylist didn't have English skills that were good enough for most of her peers and teachers to understand her easily and she was visably upset by the fact that I didn't speak Spanish.

5 stars Verified customer

Great cut, great price!

5 stars Customer since 2009

Always satisfied by the attention to detail. Even if the student operator makes an error there's an educator close-by to correct, feedback, and make sure the customer is always satisfied. Recommended without reservations.

1 stars Verified customer

I have gone to Aveda many times in the past, but I've never been so I pleased and upset with my experience. I waited over an hour to even be brought back to have my hair done. The woman who did my hair was unbearably slow, didn't make me feel comfortable, and cut way more hair than we had originally agreed on. Then, while she was blow drying an instructor came over and said she had another haircut. Then two other people came over and began to blowdry without care, they rushed and when they were done it was frizzy and unkempt. Since at this point I had been there for almost three hours, I wanted to leave. They could tell I was upset so they gave me 20% off my haircut price, but I will still never go back, it's very disappointing.

4 stars Verified customer

Always a great experience at Aveda. I chose a master for a haircut and she did a very good job. I would recommend coming here to everyone.

5 stars Customer since 2014

Nia B is the bomb! I will follow her when she leaves here. Color, cut, style....amazing.

5 stars Customer since 2014

Alex K was great! She did a great job with my cut and really understood what I was wanting to achieve. I will definitely be back to have her cut my hair!

3 stars Customer since 2011

Massage was super! Massage student very capable and surroundings very comfortable. Pedicure was very uncomfortable!! Student did a good job but equipment was faulty cold water and no working jets. Seating is not pleasant too hard and not relaxing.

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