Michelle is a wonderful dental hygienist; friendly, warm, attentive, and full of good advice on dental care. I had no real issues with my teeth, so Dr. Kraft had little to do other than let me know that, but she also was personable. I actually came on the wrong day by mistake, but the receptionists did all they could to fit me in. I also asked to see if I could be fitted in for a whitening appointment. I was. The young woman who met with me for the initial consultation, whose name I do not recall, was very clear with me about the limitations, complications and need for a special "white" diet, which I would need to follow for two weeks was just too restrictive, personally, for me to contemplate. When I demurred from going through with the procedure, she gave me excellent advice on home-whitening, which I am following with good results. In all, wonderful customer service. Bravo to 23rd St. dental. TBH, since I never have any particular issues, besides the occasional canker sore, I cannot vouch for how good the care is for someone who has a cavity or needs a root canal. My husband saw a doctor who is no longer with the practice and had a painful experience, which necessitated numerous follow-up visits. For this reason, I can only give a score of 8 for a recommendation.